Customer Service & Care Coordination Advisor

Maryann Ehiem

Cell: 240-***-**** Work Email: *************@*****.*** Personal Email:

************@*****.***

Professional Experience

Care Coordinator, RBT, ABAT

Behavioral Framework — Rockville, MD Jan 2026- Present

● Coordinating care plans and schedules translates into project planning, task prioritization, and resource allocation

● Monitoring progress and analyzing data aligns with project tracking, performance measurement, and reporting.

● Building rapport with families and caregivers translates into stakeholder engagement and management.

● Managed scheduling and service coordination for multiple clients caseloads while maintaining documentation accuracy and service delivery timelines Therapy Room Supervisor, RBT, ABAT

Verbal Beginnings — Millersville, MD Aug 2024 – Dec 2025

● Supervise daily operations, staff scheduling, and compliance

● Train and evaluate team members

● Maintain confidential documentation in line with HIPAA

● Collaborate on recruitment and performance feedback Office Administrator & Media Manager

Asap Medical Clinic — Oxon Hill, MD June 2021 – Jul 2024

● Managed front operations, vendor relations, and guest engagement

•Oversaw end-to-end medical billing operations, including claim submission, payment posting, and account follow-ups

● Coordinated daily administrative and operational workflow to support clinical staff.

● Coordinated events to enhance guest satisfaction Education

Bachelor of Science, Business Management — (Expected Graduation: June/July 2026) Western Governor university

Skills

Stakeholder Communication Project Planning Microsoft Outlook Project Coordination Written Communication MS Office Document Management Team Collaboration Microsoft Project Risk Identification Attention to Detail

Functional

● Administrative Support

● Project Planning

● Scheduling & Calendar Management

● Project Tracking Software

● Project Documentation

● Customer Relationship Management

● Construction Administration

● Meeting Coordination

● Inventory Management

● Data Entry

Certifications

Registered Behavior Technician (BACB)

Ongoing development in Project Management and Business Administration

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