Bilingual Licensed Insurance & Security Professional

MYUNG SON

+1-928-***-**** **********@*****.***

Willing to relocate to: Tucson, AZ

Work Experience

Bilingual Customer Service Representative

GEICO Tucson, AZ

October 2025 to Present

I am fully licensed insurance agent

Remote Customer Service Representative

TTEC Arizona

March 2025 to October 2025

Armed Messenger/Driver

GardaWorld Cash services Tucson, AZ

August 2024 to March 2025

Cannot describe due to signing NDA.

Security Officer

Metro One LPSG Tucson, AZ

May 2023 to August 2024

Circulate among visitors, patrons, or employees to preserve order and protect property Answer alarms and investigate disturbances

Lock doors and gates of entrances and exits to secure buildings Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection. Security Guard

Blackstone Tucson, AZ

September 2021 to May 2023

Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary Circulate among visitors, patrons, or employees to preserve order and protect property Answer alarms and investigate disturbances

Lock doors and gates of entrances and exits to secure buildings Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection Security Guard

Securitas Security Services Tucson, AZ

September 2019 to September 2021

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering

Answer telephone calls to take messages, answer questions, and provide information during non- business hours or when switchboard is closed

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Night Auditor/Front Desk Agent

Motel 6 Nogales, AZ

July 2018 to September 2019

Greet, register, and assign rooms to guests of hotels or motels Contact housekeeping or maintenance staff when guests report problems Issue room keys and escort instructions to bellhops Keep records of room availability and guests’ accounts, manually or using computers Make and confirm reservations

Store Manager

Casa Sonia Fashion Nogales, AZ

February 2012 to July 2018

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers

Formulate pricing policies for merchandise, according to profitability requirements Monitor sales activities to ensure that customers receive satisfactory service and quality goods Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate Inventory stock and reorder when inventory drops to a specified level Education

High School Diploma

Rio Rico High School Rio Rico, AZ

January 1994 to July 1998

Upper secondary education

Skills

Technical sales Jewelry store experience Driving Assistant Manager Experience Fluent Jewelry sales Telecommunication Clerical experience Integrity Managing teams in a customer support role - Largest customer support team managed (6-10 team members) Pricing Computer literacy Hotel management Inside sales Computer skills Guest services Product demos Materials handling Slack Spanish Phone communication Negotiation Surveillance Retail Management Email customer support Greeting customers Restaurant experience Insurance agencies SMS customer support In-person customer service Technical troubleshooting support Phone customer support Small business owner customer support experience Talent acquisition Windows Individual consumer customer service Customer support specialist experience Client services Management Warehouse experience Proofreading Technical Proficiency Telemarketing Order processing Office management Microsoft Teams Wireless sales Financial services Customer service Customer relationship building Cold calling CCTV Customer retention Loss Prevention Zoom Time Management Cash handling Communication skills Call center Leadership Writing skills Store management Call center experience Delivery driver experience Electronic health records

(EHR) management Employee relations Experience with children Bilingual Siebel Prospecting Talent acquisition platforms Customer issue escalation Human resources Legal administrative experience Google Workspace Marketing English Non-technical user support Data entry Productivity software Accounting Independent insurance agency experience Providing product information Conflict management Patient interaction Microsoft Word Research Korean Door-to-door Call center agent experience Customer training Live chat Clinic Analysis skills Interviewing Forklift Sales Customer support experience within retail industry Microsoft Excel Outdoor work Hair styling Customer relationship management Medical terminology Database management B2B sales Property management POS systems Banking Microsoft Powerpoint Mentoring ICD-9 Community engagement EDI Cooking Client interaction via phone calls Accounts receivable Microsoft Outlook Photography Retail Sales Security Attention to detail ATS Direct candidate sourcing tools CRM software Filing Phone etiquette Outside sales Recruiting Personal assistant experience Computer operation Problem management Fraud prevention and detection Business development Improving customer support response time - Customer support response time improved (6-10%) Delegation Organizational skills Billing issue inquiries Typing Medical billing Serving Hotel experience Administrative experience Retail store product knowledge Retail math Office experience Retail sales transactions Presentation skills Mobile applications Merchandising Customer support - Customer support experience (6-10 years) Store Management Experience Insurance sales POS Phone call management Supervising experience Microsoft Office

Languages

English - Fluent

Spanish - Fluent

Multilingual

Korean - Intermediate

trilingual - Fluent

Bilingual

Certifications and Licenses

Guard Card

Driver's License

Firearms License

MSHA

August 2025

Armed Security License

August 2024 to August 2025

Property & Casualty License

MSHA Certification

Class D

Additional Information

Authorized to work in the US for any employer

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