Customs Brokerage & Front Office Operations Manager

Taylor Farlow

Pennsville, NJ • 856-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Operations and administrative professional with extensive experience in customs brokerage, office management, customer relations, and team leadership. Proven ability to streamline processes, maintain regulatory compliance, oversee financial and administrative operations, and improve customer satisfaction. Skilled in payroll, invoicing, scheduling, inventory management, and cross-functional coordination in fast-paced environments. CORE COMPETENCIES

Customs Compliance • Office Administration • Team Leadership • Customer Service • Payroll & Bookkeeping • QuickBooks

• Scheduling & Calendar Management • Accounts Payable/Receivable • Inventory Control • Contract Negotiation • Documentation Management • Regulatory Compliance • Project Coordination • Vendor Relations • Event Planning • Insurance Claims Processing • Data Entry • Recordkeeping • Communication • Multitasking PROFESSIONAL EXPERIENCE

UPS – Philadelphia, PA

Customs Brokerage Representative II Nov 2025 – May 2026

• Manage customs documentation and ensure compliance with local and international trade regulations.

• Coordinate with internal teams, carriers, and government agencies to expedite shipment clearance.

• Train new team members on brokerage procedures, compliance standards, and internal systems.

• Analyze customs data and tariff schedules to improve operational accuracy and efficiency.

• Resolve customer service and cargo-related issues through proactive communication and problem-solving. Rocco's Collision – Philadelphia, PA

Front Office Manager Jan 2023 – Aug 2024

• Directed front office operations to maintain high levels of customer satisfaction and workflow efficiency.

• Managed insurance claims processing, billing reconciliation, scheduling, and inventory control.

• Negotiated vendor agreements and coordinated cross-training initiatives to improve team adaptability.

• Monitored financial transactions and end-of-day reporting to minimize discrepancies.

• Established operational procedures that improved customer inquiry resolution and service standards. Servpro of Salem County – Salem, NJ

Business Office Manager Jan 2020 – Dec 2023

• Oversaw daily office operations including accounts payable/receivable, payroll, budgeting, and reporting.

• Supervised administrative staff and implemented policies to ensure compliance and operational consistency.

• Maintained employee records, vendor communications, and customer support escalation processes.

• Prepared financial documentation and business reports to support leadership decision-making.

• Recognized for delivering exceptional customer service and improving office efficiency. South Beach Hotel – Wildwood, NJ

Rental Coordinator Mar 2016 – Dec 2019

• Managed rental bookings, occupancy coordination, and guest relations for hospitality operations.

• Oversaw billing accuracy, maintenance scheduling, and vendor coordination.

• Handled insurance claims, customer concerns, and last-minute accommodation requests.

• Supported marketing and sales activities through client relationship management and follow-up. Empire Beauty Schools – Laurel Springs, NJ

Executive Administrative Assistant Aug 2012 – Mar 2016

• Provided executive-level administrative support including scheduling, travel coordination, and correspondence.

• Prepared reports, spreadsheets, agendas, invoices, and financial statements.

• Managed calendars, communications, and office workflow across multiple departments.

• Supported marketing initiatives, event planning, and customer relations activities. EDUCATION

Empire Beauty School, Clementon, NJ

Diploma/License in Cosmetology 2011

Overbrook Senior High School, Pine Hill, NJ

High School Diploma 2010

TRAINING & CERTIFICATIONS

QuickBooks Desktop & Online • Office Management • Human Resource Development • Project Management I & II • Accounting • Xactimate Training Program • Fire Safety Technician • Water Restoration • Construction & Reconstruction • Salesforce Marketing • Business Communications • DocUSketch • Microsoft 365 ADDITIONAL EXPERIENCE

Freelance Assistant Property Manager – Waterside Village Apartments Supported property management operations including resident communications, work order coordination, payment processing, event coordination, and policy implementation.

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