Remote Customer Service Representative Candidate

TANAGLE RAYBORN

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PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Check-In and Check-Out and Procedure

Assistance

Updating Medical Records

Operating EKG Equipment

Appointment Scheduling

Decision Making

Venipuncture Expertise and Centrifuge Operation

Microsoft Office

Flexibility and Adaptability and Time

Management

Critical Thinking

Vitals Collection and Documentation

Data Entry

Medication Administration

WORK HISTORY

08/2021 - 02/2023

Certified Medical Assistant

Baylor Scott & White Medical Center - Bryan, TX

Sanitized, restocked and organized exam rooms and medical equipment. Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

Called and faxed pharmacies to submit prescriptions and refills. Conducted preliminary patient evaluations measuring weight, temperature and blood pressure. Collected and documented patient medical information such as blood pressure and weight. Directed patients to exam rooms, fielded questions and prepared for physician examinations. Documented vital signs and health history for patients in clinic and hospital environments. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.

Directed patients to examining rooms and coordinated transportation assistance as necessary. 01/2018 - 08/2021-

Dialysis Instructor

Blue Cliff College - Gulfport, MS

Applied various teaching aids to minimize learning gaps and instruct and motivate students. Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

Bryan, TX 77803 979-***-****

***********@*****.*** 09/2021

01/2017-09/2020

Evaluated and revised lesson plans and course content to achieve student-centered learning. Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.

Optimized learning plans, quantifying student progress through test administration. Developed classroom guidelines and assignment rules to communicate expectations. Created and implemented written and oral assessments. Created guides and course materials to reiterate lecture information and help students. Reviewed class and student records to look for areas in need of improvement and implement plans of action.

Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.

Explained dialysis procedures to students and answered questions and concerns prior to starting dialysis.

04/2015 - 08/2017

Alternate Supervisor

South Mississippi Regional Center - Biloxi, MS

Opened and locked facilities and enabled and disabled security systems. Created teamwork environment by cooperatively working with peers, subordinates, managers and staff in other departments.

Responded to customer complaints and requests promptly. Assigned shifts and made necessary adjustments in case of call-outs or no-shows. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Effectively supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.

06/2007 - 04/2015

Clinincal Certified Hemodialysis Technician

Frenuisus Medical Dialysis Center - D'Iberville, MS Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses. Measured and recorded patients' pre-dialysis and post-dialysis vital statistics. Cleaned and connected fistulas, grafts, and catheters to prevent infection. Set-up equipment for dialysis and primed dialyzer in preparation for use. Recorded patient's pre-dialysis weight, vitals and any new medical conditions. Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.

Conducted equipment and safety checks on hemodialysis equipment and supplies. Administered Heparin, oxygen, anesthetic, and saline as prescribed. Recorded client data on hemodialysis flow chart.

Set up and operated dialysis machines for patients receiving treatment for kidney failure. Started and ended reverse osmosis water systems and completed water quality monitoring tests. Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions. Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.

EDUCATION

05/1992

High School Diploma

Linden High School - Linden, AL

CERTIFICATIONS

CCMA - Certified Clinical Medical Assistant

CET - EKG Technician

First Aid/CPR Certified

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