Education Support & Customer Service Professional

Casia M. Pinckney

336-***-**** Manassas, Virginia *******@*****.********** of Qualifications

Versatile professional with strong experience in education and customer service. Skilled in classroom support, staff training, and instructional delivery. Known for creating inclusive learning environments, promoting programs, and ensuring operational efficiency. Collaborative, detail-oriented, and committed to student success and customer satisfaction.

Professional Experience

Giant Food Stores, Cashier

2025 - Current

Welcome customers with courtesy and efficiency, ensuring a smooth and positive checkout experience.

Operate point-of-sale systems to ring up purchases, process payments, handle coupons, and issue receipts accurately.

Manage cash drawers with precision—balanced tills before and after shifts and resolved discrepancies promptly.

Follow all store policies related to age-restricted sales, safety protocols, and loss prevention.

Maintain cleanliness and order at the front end while and supported with restocking.

Substitute Teacher, Prince William County Schools

2024 - Current

Delivered instruction across Pre-K through 8th grade classrooms, following teacher lesson plans and adapting as needed to ensure continuity of learning.

Supported inclusive education by working with students of varying abilities, including those requiring accommodations.

Maintained a structured and respectful classroom environment, using proactive behavior management strategies.

Modified instructional approaches based on classroom dynamics and student needs, ensuring engagement and comprehension.

Collaborated with school staff to address student needs and uphold school policies and routines.

Publix Supermarket, Cashier

2021 – 2024

Provided prompt, professional customer service and resolved issues effectively.

Handled transactions accurately and maintained a balanced cash drawer.

Collaborated with school staff to address student needs and uphold school policies and routines.

Promoted loyalty programs and store offers to support sales goals.

Helped train new cashiers and supported safe daily operations.

Assisted customers with product location and store information.

Supported inventory management and restocking tasks.

Teacher Assistant, Hunter Elementary School

2021 – 2024

Assist teachers with classroom instruction, management, and evaluation.

Provide one-on-one support to students, including those with special needs.

Monitor student safety and well-being, encouraging self-esteem and fostering independence.

Maintain classroom discipline and manage classroom materials.

Facilitate small group activities and discussions to enhance student learning.

Support teachers in developing and adapting instructional materials.

Supervise students during non-instructional times such as recess, lunch, and field trips.

Promote a positive and inclusive classroom environment.

Substitute Teacher, Guilford County Schools

2019 - 2021

Taught various subjects to grades Pre-K through 5.

Provided personalized support to special needs students.

Adapted teaching methods to fit diverse classroom settings.

Developed and implemented lesson plans.

Maintained classroom order and managed student behavior.

Collaborated with other teachers and staff to support students.

Utilized technology and educational software for interactive learning.

Dietary Aide, Greenhaven/Maple Grove Health & Rehabilitation

2019 – 2021

Prepare desserts, beverages, and sandwiches for 80-90 residents.

Manage and update diet orders.

Ensure adherence to nutritional, safety, and quality standards.

Assist with meal planning and menu development.

Monitor food inventory and assist with ordering supplies.

Dietary Manager, Friends Homes

1990 - 2019

Supervised kitchen staff in daily meal production.

Coordinated resident dietary plans with the kitchen manager.

Maintained compliance with nutritional, safety, and sanitation regulations.

Managed kitchen budget and oversaw purchasing of food and supplies.

Developed training programs for kitchen staff.

Collaborated with healthcare professionals on residents' dietary needs.

Education

Bachelor of Science in Nutrition, 1990

Appalachian State University

Skills

Store Cashier and Customer Service Associate

Classroom Management, Student Support and Instruction

Team Collaboration

Adaptability and Problem-Solving

Communication Skills

Technology Integration

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