Administrative & Technical Services Assistant
Resume:
Maria Alfano
Technical Services Assistant
Boynton Beach, Florida, United States
*********@*****.***
SUMMARY
Experienced Administrative Professional with over 25 years of expertise supporting executives, contractors, clients, vendors, and corporate teams. Proven ability to manage high-volume administrative operations, maintain databases, coordinate communications, process documentation, and provide exceptional customer service. Highly organized, detail- oriented, and skilled at multitasking in fast-paced environments. Seeking a remote Administrative Assistant, Virtual Assistant, Customer Support, or Operations Support position. WORK EXPERIENCE
October 2014-Current
Technical Services Assistant
Polyglass USA, Inc.
• • Manage contractor warranty registrations and maintain warranty records.
• • Process labor and material warranty documentation with a high level of accuracy.
• • Maintain and update contractor information within company databases.
• • Coordinate contractor onboarding and background verification.
• • Serve as liaison between contractors, sales representatives, and technical teams.
• • Generate and distribute warranty packages and supporting documentation.
• • Provide customer support and respond to contractor inquiries. May 2004-April 2014
Administrative Assistant / Accounts Payable
Formica Construction, Inc. / Flag Container Services
Staten Island, New York, United States
• • Managed accounts payable, vendor payments, and invoice tracking.
• • Coordinated incoming and outgoing business communications.
• • Maintained permit, insurance, workers' compensation, and compliance documentation.
• • Supported architects, attorneys, contractors, suppliers, and clients.
• • Processed accounting data and maintained Excel records.
• • Managed property-related administrative functions and office operations. September 1996-September 2003
Credit Manager / Shipping Manager
Ja-Bar Silicone Corporation
Andover, New Jersey, United States
• • Managed billing, invoicing, accounts receivable, and payment processing.
• • Utilized QuickBooks and Peachtree Accounting software.
• • Coordinated domestic and international shipments and logistics.
• • Evaluated customer credit applications and vendor accounts. December 1993-April 1996
Executive Administrative Assistant
Merrill Lynch Corporate Banking Department
Manhattan, New York, United States
• • Supported senior associates and financial analysts.
• • Coordinated domestic and international client communications.
• • Scheduled meetings, conference calls, and travel arrangements.
• • Processed expense reports and reimbursement documentation. EDUCATION
1978-1982
High School Diploma
Susan E. Wagner High School
Staten Island, New York, United States
SKILLS
Administrative Skills Executive Assistant Skills Customer Support/Service Calendar Management Email Management/Administration Data Entry Database Administration Accounts Payable Vendor/Supplier Relations Onboarding Records Management Microsoft Office Intuit Quickbooks Microsoft Word Microsoft Excel Microsoft Access Database Document Management Adobe Acrobat Typing Documentation Project/Program Management Sales Record Keeping Technical Sales Insurance Worker's Compensation Accounting Property Management Data Processing Support Documentation Peachtree Accounting Accounting Software Payment Processing Billing Accounts Receivable Processing Logistics Analysis Financial Analysis Expense Reports Reimbursement Telephone Skills Travel Planning Operational Support Multitasking Organizational Skills Detail Oriented Customer Service Operations Process Management
CERTIFICATIONS
High School Diploma
Business/English Major
LANGUAGES
English - Beginner
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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