Office Coordinator

Sandra Williams

Houston, TX ***** · 512-***-**** · *************@*****.***

PROFILE

Office coordinator with 20+ years supporting HR and executive teams in high-volume office environments. Manages the mail operations for Payroll Garnishments, onboarding logistics, and vendor billing while improving process consistency and record retention. Aims to make executive support and event coordination more reliable and efficient.

ACCOMPLISHMENTS

Mastered the Service Now platform to enter and track requests

EFfectively used IVR system

Developed SOP for processing daily Payroll mail

Became a Notary Public to assist with garnishment answers

Trained others on processes for Garnishments

Trained others on scanning software to process orders

Streamlined office supplies by 20% by monitoring and eliminating duplicate orders and waste

Recognized as a top-level performer in assisting with in-depth billing research projects for approximately 50 vendors

Initiated and organized product receipt methodology for tracking client samples which led to a 50% increase of timely submission of vendor invoices

Assisted another Department for several months with backlog of billing invoices

Volunteering monthly

PROFESSIONAL EXPERIENCE

ABM – Sugar Land, TX 12/2016 – 5/2026

HR Office Coordinator

Provided clerical office support to HR, Payroll and Garnishment Teams; greeting visitors and managing phone and delivery flow.

Processed daily employee inquiries through Service Now to maintain timely issue resolution.

Maintained office supply inventory and reordered stock as needed.

Implemented SOP to outline the Garnishment mail processes to standardize sorting of legal orders and returned pay checks.

Submitted weekly requests with property management regarding access cards, keys, HVAC requests, fire protection systems, general building maintenance, parking requests and notices, and submitted conference room reservations.

Entered 200+ weekly FedEx shipping labels to process payroll mailings.

Operated Pitney Bowes equipment to stuff and mail 2,000+ pieces daily.

Maintained Payroll Garnishment records in Iron Mountain portal and updated retention spreadsheets.

Supported HR with onboarding activities for new hires, and preparing documentation.

Assisted Accounts Payable and Billing departments with invoice processing to support timely payments.

Collaborated with team members on group projects to meeting department deadlines.

Responded to phone, email, and Teams inquiries in a timely manner.

Hearst Corporation/Houston Chronicle – Houston, TX 08/2006 – 04/2016

Customer Service Representative

Received multiple recognition awards for exceeding performance targets while resolving complex billing issues and maintaining accurate spreadsheets.

Designed and implemented a product receipt process for tracking client samples, improving invoice reconciliation by 50%.

Administrative Assistant

Managed front desk operations, screened callers, and routed inquiries to appropriate departments promptly.

Processed incoming departmental mail and interoffice packages, maintaining accurate distribution logs daily.

Compiled weekly payroll entries from timesheets for 14 employees and reconciled attendance discrepancies.

Coordinated domestic travel arrangements, and produced detailed itineraries for executives.

Maintained conference room schedules, set up A/V equipment, and ensured rooms met meeting requirements.

Print Production Coordinator

Accepted the additional work load to handle major print coordinating when department down-sized.

Processed 10-12 weekly insert print orders for major clients.

Acted as liaison between sales representative and vendors to provide updates on order status, final quantities, shipping information and billing submissions.

CONTINUING EDUCATION

Illinois Central College, East Peoria, IL – Business focus

ABM University - AI courses; Service Now platform

AARP – AI course and seminars for advancing office skills

SKILLS

Attention to detail

Adaptability; good time management

Effectively used IVR (Interactive Voice Response) system

Trained to become a Notary Public to notarized Garnishment answers

Monthly volunteering with ABM Cares

Event coordination

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