Customer Support & Digital Operations Specialist

Aaron Lewis

San Dimas, CA *********@*****.***

Professional Summary

Customer support and technical operations professional with experience in live chat, ticketing systems, and remote collaboration. Skilled in clear communication, troubleshooting, and delivering positive user experiences. Google Certified in Cybersecurity with a background in digital operations and stakeholder coordination.

Core Skills

● Support Channels: Live Chat & Email Support, Zendesk, Jira, Slack

● Operations: CRM & Ticketing System Management, Technical Troubleshooting & Issue Documentation

● Communication: Customer Communication, Conflict De-escalation, Guest Relations

● Technical: 55+ WPM Typing Speed, Microsoft 365 Proficiency

● Compliance: Data Privacy & HIPAA-Aligned Handling Work Experience

Associate Project Manager - Digital Support & Operations Aptara Remote Sept 2024 – Dec 2025

● Managed high-volume digital support queues, providing real-time help to users navigating proprietary software.

● Handled multiple concurrent chat sessions while maintaining accuracy in documentation and follow-up.

● Translated technical issues into clear, user-friendly instructions, reducing repeat inquiries.

IT Support & Operations Coordinator Empowering Success Now Los Angeles, CA Sept 2023 – Sept 2024

● Served as the primary support contact for hardware and software issues via instant messaging and digital channels.

● Logged support interactions in real-time and identified recurring issues to improve workflow efficiency.

● Maintained a calm, professional approach in fast-paced situations for both internal and external users.

Operations & Communications Consultant Stained Glass Production Remote Sept 2020

– Feb 2024

● Coordinated digital communications with international partners regarding project timelines and logistics.

● Managed remote operations independently, meeting all productivity goals through strong time management.

Customer Service Representative

Marriott Hotels & Resorts Orlando, FL 2009 – 2010

● Delivered high-tier hospitality and guest services, resolving booking, billing, and accommodation inquiries to ensure a premium guest experience.

● De-escalated high-pressure customer complaints in a fast-paced environment, maintaining brand service standards.

Customer Service Representative

RadioShack Orlando, FL 2007 – 2009

● Assisted customers with product selection and entry-level technical troubleshooting for consumer electronics and components.

● Processed transactions, managed inventory tracking, and consistently met regional sales and customer satisfaction benchmarks.

Customer Service Representative

Toys"R"Us Chicago, IL 2001 – 2004

● Provided welcoming, high-volume front-line customer service, handling returns, exchanges, and rewards program sign-ups.

● Collaborated with floor teams to maintain inventory organization and resolve pricing or inventory discrepancies efficiently.

Education & Certifications

Google Cybersecurity Professional Certificate Completed: Feb 2026

● Focus: Data Privacy, Information Governance, Secure Asset Management Bachelor of Arts: Media Production

Columbia College Chicago

● Focus: Communication & Film

Contact this candidate