Warehouse, Security, and Sales Associate

Zachary Van Vorce

Phoenix, AZ ***** +1-602-***-**** *********@*******.***

Professional Summary

Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible.

Highly motivated sales associate with extensive customer service and sales experience. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments. Work Experience

Heavy Machinery Mechanic

Arizona High Lift

April 2026 to Present

• Executed repairs on various equipment to restore functionality and ensure optimal performance.

• Maintained and serviced hydraulic systems to enhance efficiency and prevent breakdowns.

• Performed equipment inspections to identify potential issues and ensure compliance with safety standards.

• Implemented preventive maintenance routines to extend the lifespan of machinery and reduce operational costs.

• Diagnosed machinery issues by analyzing symptoms and utilizing diagnostic tools to ensure effective solutions.

• Resolved electrical troubleshooting challenges to restore power and system functionality in a timely manner. Delivery Associate

SGlT Surprise, AZ

March 2026 to Present

Amazon Subsidiary

Security Officer

QXL Phoenix, AZ

October 2024 to Present

• Patrol premises to monitor property, personnel, and assets for safety and security.

• Inspect and secure doors, windows, and access points to prevent unauthorized entry.

• Respond promptly to alarms, disturbances, and emergencies to minimize risks.

• Monitor surveillance systems and report any unusual or suspicious activities.

• Enforce company policies and regulations to maintain a safe environment.

• Conduct security checks and write detailed reports of incidents or irregularities.

• Assist employees and visitors by providing guidance or resolving security-related concerns.

• Coordinate with law enforcement or emergency services during critical situations.

• Perform access control by verifying credentials and managing visitor logs.

• Conduct risk assessments to identify vulnerabilities and recommend improvements. Mechanic

Four Peaks Landscape Management El Mirage, AZ

March 2025 to September 2025

Conduct general service, maintenance, repair of fleet vehicles, trailers, 2-Cycle, and 4-Cycle equipment. Branch Administrator

Orkin Pest Control Phoenix, AZ

October 2022 to August 2024

• Reviewing and reconciling accounts, processing payments to external partners and maintaining updated records of invoices and receipts.

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. (160+ inbound + outbound per day)

• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules

• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/ or distance as needed and recommend alternative routes when appropriate

• Use sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs

• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results

• Reschedule un-serviced accounts within 24 hours

• Participate in quality assurance processes, programs, and initiatives

• Safeguards customer’s privacy and other proprietary information

• Day to day route scheduling and monitoring for all technicians

• Debt collection

• Proficient and accurate 10-key and typing skills.

• Strong phone and communication skills.

• Proficiency in Microsoft Excel, Outlook, and other Microsoft applications.

• Self-starter with the ability to work independently and as part of a team.

• Proficiency in accounts receivable

• Account analysis

Driver/Helper

Final Mile Delivery (Amazon) Glendale, AZ

August 2020 to October 2022

Business Office Assistant

Ensign Services Scottsdale, AZ

September 2019 to December 2019

File Management, face to face explanation of contracts and insurance qualifications. Collections, Billing, and Insurance verification. Utilization of all Microsoft Office programs (Excel, Word, Outlook, etc) Ammunition Specialist

Strategic Armory Corps Phoenix, AZ

September 2018 to September 2019

Ammunition Manufacturer & Inspector

Emergency Dispatcher

Safeguard Security Scottsdale, AZ

July 2018 to September 2018

Parts Specialist

Ridenow Powersports Peoria Peoria, AZ

February 2017 to May 2017

l Greeted customers entering the store to ascertain what each customer wanted or needed. l Described product to customers and accurately explained details and care of merchandise. l Politely assisted customers in person and via telephone. l Communicated with vendors regarding back order availability, future inventory and special orders. l Provided an elevated customer experience to generate a loyal clientèle. l Answered product questions with up-to-date knowledge of sales and store promotions. l Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. l Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. l Assisted customers with inquiries and order customization requests. l Developed reputation as an efficient service provider with high levels of accuracy. l Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. l Maintained cleanliness and presentation of stock room and production floor. l Helped drive sales goals and achieve monthly quotas. l Organized store merchandise racks by size, style and color to promote visually appealing environment. l Routinely answered customer questions regarding merchandise and pricing. l Learned, referenced, and applied product knowledge information. l Participated in physical inventory counts every time period. Shipping & Receiving with experience in training fresh employees. Sales Representative

MarketSource Peoria, AZ

October 2016 to February 2017

l Greeted customers entering the store to ascertain what each customer wanted or needed. l Described product to customers and accurately explained details and care of merchandise. l Politely assisted customers in person and via telephone. l Communicated with vendors regarding back order availability, future inventory and special orders. l Provided an elevated customer experience to generate a loyal clientèle. l Answered product questions with up-to-date knowledge of sales and store promotions. l Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. l Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. l Assisted customers with inquiries and order customization requests. l Developed reputation as an efficient service provider with high levels of accuracy. l Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. l Maintained cleanliness and presentation of stock room and production floor. l Helped drive sales goals and achieve monthly quotas. l Organized store merchandise racks by size, style and color to promote visually appealing environment. l Routinely answered customer questions regarding merchandise and pricing. l Learned, referenced and applied product knowledge information. l Participated in physical inventory counts every time period.

Sales Associate/Cashier

Dee Dee's Discounts San Antonio, TX

June 2015 to December 2015

l Greeted customers entering the store to ascertain what each customer wanted or needed. l Described product to customers and accurately explained details and care of merchandise. l Politely assisted customers in person and via telephone. l Communicated with vendors regarding back order availability, future inventory and special orders. l Provided an elevated customer experience to generate a loyal clientèle. l Answered product questions with up-to-date knowledge of sales and store promotions. l Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. l Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. l Assisted customers with food selection, inquiries and order customization requests. l Developed reputation as an efficient service provider with high levels of accuracy. l Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. l Maintained cleanliness and presentation of stock room and production floor. l Helped drive sales goals and achieve monthly quotas. l Organized store merchandise racks by size, style and color to promote visually appealing environment. l Routinely answered customer questions regarding merchandise and pricing. l Learned, referenced and applied product knowledge information. l Participated in physical inventory counts every time period. Sales Representative

AT&T San Antonio, TX

February 2015 to June 2015

l Greeted customers entering the store to ascertain what each customer wanted or needed. l Described product to customers and accurately explained details and care of merchandise. l Politely assisted customers in person and via telephone. l Communicated with vendors regarding back order availability, future inventory and special orders. l Provided an elevated customer experience to generate a loyal clientèle. l Answered product questions with up-to-date knowledge of sales and store promotions. l Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. l Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. l Assisted customers with food selection, inquiries and order customization requests. l Developed reputation as an efficient service provider with high levels of accuracy. l Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. l Maintained cleanliness and presentation of stock room and production floor. l Helped drive sales goals and achieve monthly quotas. l Organized store merchandise racks by size, style and color to promote visually appealing environment. l Routinely answered customer questions regarding merchandise and pricing. l Learned, referenced and applied product knowledge information. l Participated in physical inventory counts every time period. Skycap Agent

Primeflight Aviation Services Richmond, VA

January 2013 to December 2013

l Assisted with the Safety Risk Management (SRM) process. l Briefed passengers according to company and FAA requirements. l Informed pilots potentially hazardous conditions. l Determined special assistance needs of passengers. l Directed ground crews in the loading and unloading of aircraft cargo or baggage. l Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual.

l Trained operations staff.

Stower/Picker

Amazon Chester, VA

October 2012 to December 2012

l Loaded and unloaded ship cargo.

l Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. l Unloaded cargo from truck with hand trucks and pallet jacks. l Stacked and piled lumber, boards and pallets.

l Stocked, staged and transported goods.

l Loaded and unloaded pieces into boxes for shipment. Server/Cashier

Club Tunnel Phoenix, AZ

February 2011 to December 2011

l Greeted customers entering the store to ascertain what each customer wanted or needed. l Described product to customers and accurately explained details and care of merchandise. l Earned management trust by serving as key holder, responsibly opening and closing store. l Politely assisted customers in person and via telephone. l Communicated with vendors regarding back order availability, future inventory and special orders. l Provided an elevated customer experience to generate a loyal clientèle. l Answered product questions with up-to-date knowledge of sales and store promotions. l Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. l Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

l Assisted customers with food selection, inquiries and order customization requests. l Developed reputation as an efficient service provider with high levels of accuracy. l Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

l Maintained cleanliness and presentation of stock room and production floor. l Helped drive sales goals and achieve monthly quotas. l Organized store merchandise racks by size, style and color to promote visually appealing environment. l Routinely answered customer questions regarding merchandise and pricing. l Learned, referenced and applied product knowledge information. l Participated in physical inventory counts every time period. Education

GED

Chesterfield Technology Center Chesterfield, VA

2012

Upper secondary education

High school diploma or GED

Skills

Adobe Acrobat Analytical thinking Computer skills Contracts QuickBooks Route planning Automated procurement systems Onboarding process management Accounting and finance experience Fair Housing regulations Drone operation Request for proposal Clear verbal communication Technical support ATS Marketing Quality assurance standards in production Mobile devices Printer (troubleshooting support) Sales management Conflict management Stakeholder management UltiPro Pallet Jack B2B sales Presentation creation Stakeholder relationship building Customer retention Client services Logistics Inside sales Client interaction via phone calls Microsoft Access Invoice processing Financial sales Data analysis skills Fleet safety management Phone etiquette Sales presentations Time & attendance systems Order entry Mechanic experience Teamwork Supervising experience Electrical experience Used vehicle sales Property management tools Spreadsheets Commercial vehicle Inventory management systems Estimating for automotive tire repair Client referrals Mechanical knowledge Closing sales Data reporting Inventory records Bookkeeping Outdoor work Quality Inspection Report writing Precision measuring instruments Micrometer Retail sales Quality Assurance Route driving Website management Merchandising display arrangement High-voltage electrical systems Customer data entry GIS Basic math City street navigation Product development Accounting Software troubleshooting Handling customer inquiries Debt recovery DoD experience Telemarketing Social media management Military operations Vacuuming Low voltage Excel data analysis Call center experience Document management Network architecture Computer science Invoice reconciliation Account management Customer relationship management Event planning Hardware support Office management Sourcing Financial services Microsoft Excel Financial data reconciliation Administrative experience B2B Team scheduling Retail management

- Retail management experience (1–2 years) Technical sales Cybersecurity Collaborative technology platforms Crisis management LIHTC Insurance Verification HRIS CMMS CCTV Debt collection negotiation Estimating for automotive electrical repair Microsoft Word Employee relations Vendor relationship building Team leadership Initiative Microsoft Office Technical Proficiency Billing Interpersonal skills Warehouse experience Calipers Relationship management Identifying new business opportunities Month-end close Hours of Service (HOS) regulations Google Workspace CNC Computer hardware Mechanical troubleshooting Transportation management systems VoIP Databases Dealership experience Curriculum development Live chat Microsoft PowerPoint Mergers & acquisitions Territory management Dispatching Word processing Product demos Phone call management Estimating for automotive engine repair Warm calling Social media content Intelligence experience Customer payment analysis report Financial software Customer support Category management Sales lead qualification Facility security systems Sales Database management Excel formulas Stick welding Pool cleaning Van driving Customer relationship building Computer literacy Customer order taking Managing customer accounts Problem-solving Math Bookkeeper experience Invoice matching Credit policies Sensors Debt covenant compliance Accounts receivable Estimating for automotive air conditioning repair Map reading Financial record maintenance Presentation skills Driving Invoice payment processing Call center Client invoicing Parts administration - Parts administration experience (Less than 1 year) Financial concepts Customer inquiry handling Automotive repair Operating systems Vendor management Hospitality Zoom Windows In-person customer service New vehicle sales VLOOKUP function Field service engineer experience Accounting systems Materials Handling Sales outreach campaigns Equipment repair Procurement spend analysis Direct mail Financial analysis Assembly Automotive parts management Customer service Sales management systems proficiency Sales reporting Budgeting Financial report writing Forklift Pricing analysis Confidential information handling Software sales Estimating for automotive suspension repair Negotiation Hand tools Data interpretation Client education/ training Phone call screening Visual inspection for quality control Computer operation Financial records review Lead Tracking Achieving sales targets Office activity coordination Attention to detail Value-based selling Presentation software Remote (as sales environment) Executive administrative support B2C Revenue cycle management SaaS Team management Upselling Calendar management Inventory demand forecasting Appointment scheduling Sales quoting AI Productivity software Driver background check implementation Achieving monthly sales targets as a sales associate - Largest monthly sales target achieved as a sales associate (More than $25,000) Prospecting Quality control Conducting sales calls CRM software Route optimization Typing SEO Google Docs Maintenance inventory management Decision making Part sourcing Laptop (troubleshooting support) Engine parts Operations management Phone communication Maintaining patient confidentiality Creative problem-solving Customer support specialist experience Client email correspondence Diagnostic technician experience Suspicious activity investigations Managing clients in a customer support role MS Office Sales Support Intelligence analysis Debt collection payment plan Safe work practices Objection handling (sales technique) Organizational skills Customer service manager experience Filing Cold calling Financial planning IT Analysis skills Stakeholder engagement Service scheduling Information security Merchandising - Merchandising experience (1-2 years) Transportation planning Welding Debt collection Employee onboarding Microsoft 365 proficiency Client relationship development Management Office experience Multi- line phone systems Customer service problem-solving Customer issue escalation Credit risk report System performance monitoring Clerical experience Salesforce Order Picking Outside sales HTML Leadership Order fulfillment Aged receivables report Equipment troubleshooting Data management Customer support ticket management Outbound calling Manufacturing Research Data collection Customer communication Negotiating purchasing contracts Human resources Mobile applications Accounting software Practicing in a supply chain operations role Direct sales Patrolling Microsoft Outlook Ability to motivate Automotive diagnostics IT infrastructure Training & Development Visual merchandising CRM system proficiency Hydraulics Repair estimation Accounts payable Multitasking Contract management Business development Tax compliance Writing skills Receptionist Dispatch software communication Phone answering Microsoft Teams Schematics Computer networking - Computer networking experience (6-10 years) Auto estimating Procurement financial analysis Time management Data entry Customer complaint resolution Driver communication tools Estimating for automotive brake repair Logistics management

Languages

English

Certifications and Licenses

Driver's License

First Aid Certification

Guard Card

CPR Certification

Additional Information

Authorized to work in the US for any employer

Skills

Shipping and receiving

Hard working and self-motivated

Material inventory skill

Team leader

Analytical thinker

Mathematical aptitude

Fast learner

Material handling

Innovative

Deadline-driven

Proficient in MS Office Troubleshooting

Safe driver

Quality inspection

Organized

Quality assurance

Team leader

Inventory management

117 WPM

Working towards CompTIA Security+

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