Customer Service & Dispatch Representative

FUNMINIYI ALABI

**** * *-** * Frontage Rd Denton, TX, 76210 909-***-**** ***********@*****.*** linkedin.com/in/fuminiyi-alabi-54802620b

PROFESSIONAL SUMMARY

Dedicated Customer Service Representative with experience handling high-volume inbound and outbound communications, resolving customer concerns, managing accounts, and providing exceptional customer experiences. Skilled in conflict resolution, CRM systems, data entry, documentation, multitasking, and relationship building. Proven ability to communicate effectively, solve problems efficiently, and maintain customer satisfaction in fast-paced environments.

CORE QUALIFICATIONS

• Customer Service & Support

• Inbound & Outbound Calls

• Complaint Resolution

• CRM Systems (Salesforce)

• Data Entry & Documentation

• Microsoft Office & Google Workspace

• Active Listening & Empathy

• Problem Solving & Conflict Resolution

• Multitasking & Time Management

• 55 WPM Typing Speed

PROFESSIONAL EXPERIENCE

TNS Transportation – Customer Service Representative / Dispatcher Jan 2024 – Present

• Handle inbound and outbound customer communications regarding service requests, scheduling, and issue resolution.

• Resolve customer concerns and escalations while maintaining professionalism and customer satisfaction.

• Coordinate service operations and maintain accurate records in company systems.

• Collaborate with drivers and internal teams to ensure timely and efficient service delivery.

Home Health Services – Book Sales Representative May 2023 – Dec 2023

• Built strong customer relationships, contributing to a 41% increase in sales and customer retention.

• Assisted customers by identifying needs and recommending appropriate solutions.

• Maintained accurate customer records and prepared reports with high attention to detail.

• Provided responsive support and follow-up to enhance customer satisfaction.

Ashley Furniture – Distributor Jan 2022 – Feb 2023

• Assisted customers with inquiries, product information, and issue resolution.

• Contributed to improved customer satisfaction through effective communication and problem-solving.

• Resolved complaints professionally and documented interactions accurately.

Ashley Furniture – Sales Associate May 2021 – Jun 2022

• Delivered personalized customer service and product recommendations.

• Handled customer calls and inquiries, helping increase sales performance.

• Maintained product knowledge and supported store operations to meet customer needs.

Jefferson Christian Academy – Receptionist Nov 2017 – Sep 2020

• Served as the first point of contact for students, parents, and staff.

• Managed phone calls, emails, scheduling, and front-desk operations.

• Maintained accurate records and ensured a positive customer experience.

EDUCATION

University of North Texas – B.A. Hospitality Management (Expected Jun 2025)

Panola College – Associate Degree (06/2018)

Jefferson Christian Academy – Diploma (06/2016)

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