Customer Service & Bar Management Professional

Natasha K. Ore

*** ****** ****** *********, *******

757-***-**** Cell

************@******.***

PROFESSIONAL EXPERIENCE

Seasonal CSR - Business Sales

Williams Sonoma Remote June 2023 – December 2023

Address customer questions and concerns regarding product and delivery information.

Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.

Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.

Check inventory, process returns, issue replacements and credits for damaged or defective merchandise.

Perform other duties as assigned.

Lead Bartender

Eagle’s Landing Country Club Stockbridge, GA October 2018 – June 2022

Ensure that all liquor, beer and wine items are stocked and ready to use.

Monitor and manage liquor, beer, wine and supply inventory.

Possess clear knowledge of all various liquors, beer, and wines available at the Club.

Ensure adherence to health and safety rules and regulations.

Train and mentor new employees on all job functions including policies and procedures.

Decrease food and beverage costs by assuring accuracy of pouring and preparation.

Bar Manager

Greenbrier Country Club Chesapeake, VA November 2014 – September 2018

Ensure that all liquor, beer and wine items are stocked and ready to use.

Monitor and manage liquor, beer, wine and supply inventory.

Possess clear knowledge of all various liquors, beer, and wines available at the Club.

Ensure adherence to health and safety rules and regulations.

Train and mentor new employees on all job functions including policies and procedures.

Address and solve customer complaints.

Decrease labor costs by assuring bar is appropriately staffed.

Implement new marketing techniques for special events.

Lead Waitress

Croc's 19th St. Bistro Virginia Beach, VA February 2010 – October 2014

Greet customers with friendly and welcoming attitude.

Create and implement effective marketing strategies.

Exceed monthly/weekly sales goals.

Cross train staff on guest services.

Maintain up to date knowledge of business policies and procedures.

Lead Bartender/Waitress

45 Degrees Martini Lounge Chesapeake, VA January 2007 – February 2010

Craft and specialize in all Martini cocktails.

Organize large parties/events.

Ensure adherence to health and safety rules and regulations.

Serve food and beverages to customer.

Train all new hires on all job functions including policies and procedures.

Manage POS system.

Clinical Escort

Nelson M. Karp M.D, P.C. Virginia Beach, VA August 2004 – December 2007

Assist physician with all practice issues.

Manage patient charts and write prescriptions.

Assure organization within the office.

Prepare rooms for routine exams.

Prepare and perform breathing treatments and tests.

CERTIFICATIONS

Georgia Life & Health Insurance Certification Exam – Passed (2026)

RELEVANT INSURANCE DUTIES & SKILLS

Educate clients on life and health insurance products and coverage options.

Assess client needs and recommend appropriate insurance solutions.

Maintain compliance with state regulations and ethical standards.

Process applications and ensure accuracy of client documentation.

Provide exceptional customer service and address policyholder inquiries.

EDUCATION

June 2023 - present Southern Crescent Technical College Associates, Business Management

June 2017 Tidewater Community College Medical Billing & Coding Certificate

June 2004 Indian River High School High School Diploma

REFERENCES

*Will furnish upon request.

Contact this candidate