Store Manager & Administrative Assistant
Resume:
Nalini Hewitt
******.******@*****.***
STORE MANAGER
As a manager, I provided leadership to my team and ensured that all tasks were completed efficiently while maintaining store upkeep and exceptional customer service. I was responsible for overseeing all aspects of the store's operation, including inventory monitoring, managing and disciplining staff, and controlling internal and external loss of cash and merchandise. I motivated and inspired my team to work collaboratively and efficiently to achieve our goals and fostered a positive and productive work environment.
CORE SKILLS
• Cash flow reconciliation • Inventory Management • Event Planning
• Social Media Advertising • Customer Service • Data Entry
• Store Operations • Profit and Loss Analysis • Appointment Scheduling
• Staff Management • Office Management • Data Entry
• Retail Sales • Loss Prevention • Merchandising and Pricing
• Cash Handling • Point of Sale • Customer Service
Qualified Experience
ADMINSTRATIVE ASSISTANT- HEALTHCARE DEC 2023 – PRESENT
ADVANCE MOBILITY AND TRANSPORTATION
—Schedule transportation appointments for non-emergency medical trips for clients. Track appointments, update schedule, and monitor trip statuses.
—Coordinate transportation logistics, including vehicle assignment, driver schedules, and route planning.
—Communicated with healthcare providers, patients, and transportation providers to ensure smooth and timely transportation services.
—Handle customer inquiries, resolved scheduling conflicts, and provide compassionate and efficient customer service.
—Gather post-service feedback from customers to ensure their satisfaction and happiness.
—Process customer payments and ensure accurate transaction handling.
STORE MANAGER NOV 2022 – FEB 2024
PLATO’S CLOSET
—Conducted daily cash flow reconciliation to ensure accurate accounting and preventing discrepancies. Identified and resolved discrepancies in cash transactions, improving overall financial accuracy.
—Developed and executed advertising campaigns on social media platform to drive customer attendance at social events.
—Prepared detailed reports summarizing daily cash flow activities, store buy percentage and sales.
—Supervised a team of 10-15 employees. Handled employee scheduling, hiring, firing dispute resolution, and staff training.
—Address and resolved customer complaints in a prompt and professional manner.
—Responsible for opening and closing stores, including money counting and safe deposit.
—Oversaw inventory management and devised pricing strategies for clothing based on style and popular brands.
—Managing customer communications to provide visibility on item tracking and clothing readiness.
SALES ASSOCIATE - OPENER AUG 2020 – NOV 2022
PLATO’S CLOSET
—Successfully opened the stores, including setting up registers, preparing cash drawers and ensuring security measures.
—Prepared and made bank deposits following proper deposit procedures.
—Procured and sold apparel to meet customers’ fashion needs.
—Assisted customers with their purchases and organized clothing items.
Education
University of Texas at San Antonio 2021-2022
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