Remote Customer Service & Administrative Support Professional

Shellee Adams

************@*****.*** • 943-***-**** • Douglasville, GA, USA

SUMMARY

Detail-oriented and self-motivated professional with over a decade of diverse experience spanning nonprofit leadership, customer service, automotive sales support, and remote customer operations. Founder of a tax-exempt nonprofit organization with a proven ability to manage projects, communicate effectively, and work independently. Seeking a remote freelance or office-based role in data annotation, AI evaluation, or administrative support where strong English language skills, critical thinking, and tech proficiency can be leveraged.

EXPERIENCE

Unity and Bloom Collective, Inc., Founder & Executive Director 2022 - Present

Founded and lead a tax-exempt nonprofit organization focused on building community gardens and sustainable resources for local residents. Manage all organizational operations including budgeting, grant research, volunteer coordination, and community outreach. Develop partnerships with local stakeholders to expand access to fresh food and sustainable living resources. Handle all administrative functions including documentation, correspondence, and record-keeping using Microsoft Office Suite and QuickBooks.

Continuum Global Solutions, Customer Service Representative May 2021 - May 2022

Provided remote customer support in a fast-paced call center environment, handling high volumes of inbound inquiries with professionalism and accuracy. Demonstrated strong written and verbal communication skills while resolving customer issues efficiently. Maintained detailed records and logs using internal systems, ensuring data accuracy and quality. Five Star Auto Sales, Sales & Administrative Support 2015 - 2021

Supported daily dealership operations over approximately seven years, building strong customer relationships and contributing to sales processes. Managed administrative tasks including data entry, scheduling, and document preparation. Utilized Microsoft Office Suite and other tools to maintain accurate records and support the sales team. Cracker Barrel, Server

2013 - 2015

Delivered attentive, high-quality customer service in a high-volume restaurant environment. Managed multiple tables simultaneously while maintaining accuracy and a positive guest experience. Demonstrated strong time management, communication, and teamwork skills.

, Full-Time Caregiver & Homemaker

2004 - 2013

Managed household operations and provided full-time childcare, developing strong organizational, multitasking, and time management skills.

EDUCATION

West Central Technical College

General Educational Development (GED)

SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • QuickBooks — financial tracking and bookkeeping • Data entry and record-keeping with high attention to detail • Strong written and verbal communication in English • Remote work tools and virtual collaboration • Nonprofit administration and organizational management • Customer service and conflict resolution • Time management and independent task execution Shellee Adams - page 1 of 1