Customer Service and Call Center Professional

Jamese Mahan

Canton, MS ***** +1-205-***-**** ***********@*****.***

Professional Summary

Efficient customer service professional within call center and hospitality service. Adept at handling 50+ calls on a daily basis. Fluent in English and able to provide clear customer service. Seeking to apply customer service and problem solving to your company.

Work Experience

Call Center Representative

GDCC LLC Macon, GA

July 2021 to Present

Made outgoing calls through an automated system

Managing and updating customer databases

Following up with customers

Informing customers on products we have

Fulllment Associate

Amazon Bessemer, AL

March 2020 to July 2021

Receiving, processing, storing and sending inventory according to purchase orders and shipping schedules. Organizing incoming stock and putting appropriate labels on outgoing parcels. Identifying missing, lost, or damaged materials and immediately notifying a supervisor. Managing all merchandise with appropriate care.

Scanning labels to ensure products are shipped to the right destination. Shift Manager

Burger King Hueytown, AL

November 2017 to March 2020

Training employees

Opening and closing the store

Ensuring all food preparation is completed

Managing employees breaks and shift changes

Completing shift summary reports

Education

Health Science (Bachelor's degree)

Western Governors University Remote

August 2024 to Present

High School Diploma

Wenonah High School

August 2014 to May 2018

Skills

Filing Interpersonal skills Administrative experience Computer operation Emergency scheduling Employee engagement Organizational skills Typing Office management Customer support Additional Information

Authorized to work in the US for any employer

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