Customer Support & Administrative Services Professional

Ursula Renee Reynolds

San Antonio, Texas 210-***-**** **********@*******.***

My objective is to obtain long term employment with a well-established organization where I may fully utilize my skills and abilities.

Customer Services Representative, 01/2026 - Current TaskUS – San Antonio, TX

Provide inbound Customer Support for a Credit Union located in South Texas through effective communication and problem solving skills

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Work between 2 monitors to access member profiles, credit card or debit card systems, payment systems, online banking apps, documents, and troubleshoot Zelle delays

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Educate members on how to avoid fees for things like overdrafting, late fees for loans or credit cards, and monthly service fees

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Utilize multitasking skills by actively listening and keeping detailed notes so I can close my calls out in a timely manner

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Troubleshoot online banking issues such as password resets, lockouts, enrollment and re-enrollment, and navigation issues

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Administrative Assistant, 01/2024 - 01/2026

Electric Facility Maintenance, LLC – San Antonio, TX Processed service requests for businesses that required electrical maintenance and created work orders for the assigned technician

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Tracked progress of all open service request until completed by a technician via GPS and by keeping written records

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Utilized QuickBooks to send invoices for completed service requests, provide quotes for service, confirm all employee clock in and clock out times, and processed weekly Accounts Receivables along with sending notices for outstanding payments

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Maintained record of all employees documents such as new hire paperwork and personal documents verifying employment eligibility

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• Oversaw vendor relationships and negotiated service quotes to ensure quality service delivery at fair rates SUMMARY

WORK EXPERIENCE

Content Moderator, 12/2022 - 12/2023

Thoth AI – San Antonio, TX

Reviewed and categorized content that was uploaded to the social media platform Lemon8 by people throughout the U.S.

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Used strong data entry and attention to detail skills, especially when assuring all media was within the social networks' guidelines

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Met daily expectations of reviewing 750+ uploads while maintaining at least a 95% accuracy for categorizing content

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Stayed up to date on changes to policies and categorizing guidelines while working independently with seldom interaction from management

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• Enhanced user experience by diligently monitoring and removing inappropriate content from the platform Member Service Representative, 10/2020 - 11/2022

PenFed Credit Union – San Antonio, TX

Assisted members with deposit account maintenance such as balances, transactions and holds, ACH and Wire money transfers, opening and closing accounts, and renewing or cashing out time deposits

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Assisted members maintain their personal and auto loans as well as credit cards by processing payments, reviewing charges and interest rates, educating on principal and interest, and educating on service fees and how to avoid them

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Stayed vigilant when it came to Fraud patterns, submitted ID Theft reports, Account Take Over reports, and ACH/Wire/Card Fraud reports

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Toggled between 2 computer monitors to access multiple systems for deposit account/credit card transactions, loan/credit card payments, vehicle titles, and retrieving documents

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• Used transparency, yet stayed helpful to educate on guidelines, disclosures, and set honest expectations Dispatcher, 06/2014 - 06/2018

Railcrew Xpress – San Antonio, TX

Dispatched transportation for Union Pacific crew members who were starting or ending their shifts, or switching between trains

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Tracked between 14-18 vehicles daily via GPS and written records as they traveled throughout San Antonio, TX and surrounding cities

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Assured that each driver completed their Trip Sheets for all assigned trips which had to detail vehicle maintenance and inspection before each trip, any changes to the train crew members, and all start and stop times during their assigned trips

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• Scanned and securely filed Trip Sheet forms electronically and physically at the end of each business day Maintained a calm and professional attitude during hectic situations such as train derailments or weather delays which would result in unexpected trips that had to be prioritized and arranged accordingly

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• Administrative Skills

• Record Keeping

• Intuit Quickbooks

• Accounts Receivable Processing

• Data Entry

• Moderating Skills

• Social Networking

• Detail Oriented

• Typing

• 10-key Numeric Keypad

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft Outlook

• Google Apps

• Banking Operations

• Customer Service Operations

• Telephone Skills

• Online Banking

• Billing

• Identify Issues

• Time Management

• Multitasking

• Critical Thinking

GED: 02/2010

Frank Tejeda Academy - San Antonio, TX

Medical Office Specialist: 03/2006

Southern Careers Institute - San Antonio, TX

Skills

EDUCATION

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