Detail-Oriented Virtual Assistant with Admin Expertise

Kerri Mize

Virtual Assistant

********@*****.*** 402-***-**** Lincoln, NE, 68502, United States of America www.linkedin.com/in/kerrimizervtlucky47

Detail-oriented professional with extensive experience in administrative support, HR, and training, seeking a Virtual Assistant role. Proven ability to manage schedules, handle data entry, and organize files, consistently achieving high customer service ratings. Expertise in developing training programs and utilizing data-driven strategies to improve operations. Eager to leverage strong organizational and communication skills to support daily business operations and contribute to the success of Local First Arizona.

WORK EXPERIENCE

Test Site Manager 06/2020 – Present

Pearson Vue, Lincoln, NE

Served as a strategic consultant aligning HR and Operations with organizational priorities, ensuring compliance and engagement.

Coached and developed a team of 10 Associates using GROW and SMART frameworks, strengthening performance management and succession readiness.

Guided the team to achieve a 98.7% positive customer service rating, ranking first across the organization.

Engineered visual training maps and adult learning alternatives, increasing retention by 40%. Fostered trusting, communicative, and diverse stakeholder relationships. Implemented initiatives to support the hiring and job growth of employees from marginalized communities.

Applied data-driven strategies to workforce management, utilizing LMS Articulate Rise dashboard reporting capabilities.

Subject Matter Expert / Independent Contractor 11/2024 – Present DataAnnotation, California, USA, United States

Deliver high-quality annotation across diversified platforms, supporting AI/ML model training with linguistic and medical expertise.

Evaluate AI-generated responses for reinforcement learning projects, applying critical reasoning to enhance model accuracy.

Recognized as a versatile Generalist, Content Writer, and Healthcare Specialist, adapting to varied annotation tasks while meeting rigorous quality standards. Human Resources Director & Trainer 05/2023 – 01/2024 A Blessing of Hope, Lincoln, NE

Spearheaded the development of comprehensive training programs emphasizing Regulatory Compliance, Trauma-Informed Care, Motivational Interviewing, Active Listening, Compliance Reporting, Unconscious Biases, HIPAA, Casey Skills Assessments, ACEs, and Technology. Implemented effective programs, managed Open Enrollment, and updated policies in areas of benefits, incentives, new-employee orientation, and training. Exercised a wide range of financial decision-making control, including managing initial salaries and bonuses.

Utilized data to define business needs, create innovative solutions, measure outcomes, and refine processes as needed.

Executed all aspects of talent management including interviewing, hiring, verifying degrees, certifications, and finalizing background checks and substance tests, if indicated. Designed competency-based hiring practices, achieving a 100% retention rate over six months. Supervised Family Support Specialist Managers in overseeing teams of 20+ each. Created and cultivated employee belonging through diversity and inclusion training. Developed and executed HR initiatives designed to encourage employee engagement through job ownership, continuous improvement, and innovation. Generated individualized learning content for acute skill deficits, created quizzes, uploaded resources to SharePoint, measured outcomes, and analyzed skill gaps. Performed manual bi-weekly payroll using QuickBooks and Google Sheets. Administered the Learning Management System (LMS) (Google Classroom), enhancing training delivery and accessibility.

Conducted personnel audits ensuring strict adherence to DHHS regulations. Executed internal communication strategies for steady and meaningful cross-organizational dialogue.

HR Generalist & Trainer 10/2017 – 04/2019

Tenneco, Seward, NE

Collaborated with SCC to create apprenticeship programs, advancing workforce development and succession planning; increased hiring by 50% and sustained welder positions. Conducted talent management including onboarding, orientation, salary negotiations, and credential verification.

Managed employee relations conflicts, taking immediate action, determining investigative authorities, documenting incidents, and collaborating in disciplinary determinations. Organized and managed daily plant tours, enhancing company engagement, strengthening community awareness, and promoting ongoing organizational brand recognition for potential candidates.

Delivered business presentations to high school classes and conducted mock interviews with feedback to prepare students for future employment and promote organizational recognition. Analyzed KPIs of successful talent, utilizing data to inform succession planning and improve hiring practices.

Coached managers on retention strategies, disciplinary warnings, and managing terminations and transfers.

Updated performance appraisals, highlighting weaknesses and gaps in the existing process. Facilitated OSHA updates and compliance training to over 150 employees across multiple shifts. Advised leadership on compliance with federal, state, and city labor laws. HR Coordinator 01/2013 – 07/2017

Child Guidance Center, Lincoln, NE

Established HR infrastructure, modernizing payroll and benefits systems, reducing administrative time by 65% and increasing focus on engagement and training. Championed Relias LMS adoption, optimizing resources and expanding clinical training opportunities. Troubleshot work laptops and desktops with affiliated systems, including Cerner EHR system, HRIS, and Paychex, while generating ad hoc reports as required from Cerner EHR. Volunteered for roles to recommend agency-provided services for at-risk youth, including Star City Pride, Lincoln Marathon, Earth Day, and Radiant Heat Support Group. Performed bi-weekly payroll and retirement uploads, ensuring 100% accuracy. Implemented a Therapeutic Pet Program designed to provide emotional support to children during sessions; personally trained and adopted a certified therapy dog for this initiative. Onboarded and trained over 100 employees, negotiating salaries and enhancing retention. Earned SHRM-CP certification, demonstrating commitment to professional development. Systems Engineer 10/2000 – 10/2010

Mesa Corporation, Lincoln, NE

Led the rollout of healthcare technologies, training staff and ensuring compliance throughout the organization.

Build PCs, QA proprietary software, install in healthcare facilities in US states, implement systems, train trainers and end users, followed by technical support for the life of the system. Write and edit technical documentation for internal and external Stakeholders. Ultrasonographer 04/2022 – 04/2024

Planned Parenthood, Omaha

Delivered patient-centered diagnostic services with strict adherence to HIPAA regulations. Vascular Technologist Intern 07/2018 – 04/2021

Methodist Hospital, Omaha

Performed diagnostic imaging while balancing a full academic load. Performed expertly in an environment of constantly evolving priorities. Educated diverse patient population on treatment plans, ensuring explanations were presented in a manner consistent with the patient’s understanding. EDUCATION

A.S. - Diagnostic Medical Sonography (Cardiovascular) 08/2018 – 04/2021 Nebraska Methodist College, Omaha, NE

Highest Distinction graduate, Dean’s List all semesters, and earned Regents Scholarship. B.A. - English & Philosophy 08/1988 – 12/1992

Oklahoma State University, Stillwater, OK

Magna Cum Laude with Honors

SKILLS

Strategic Consulting Talent Development Performance Management Curriculum Development Linguistic Expertise Trauma-Informed Care Motivational Interviewing Active Listening Unconscious Biases Training Casey Skills Assessments New-Employee Orientation Competency-Based Hiring Diversity and Inclusion Training Apprenticeship Programs Workforce Development Succession Planning Employee Relations HR Infrastructure Development Payroll Systems Modernization Benefits Systems Modernization Salary Negotiation Credentialing Healthcare Technology Rollouts Diagnostic Imaging Employee Engagement Trusted Advisor Succession Planning Gifted Facilitation Stakeholder Engagement CrossFunctional Collaboration Coaching Leadership Data-Driven Strategies

Critical Reasoning Problem Solving Team Building

Advocacy Change Agent Adaptive Communication

ACEs Training Compliance Requirements HIPAA Training JCAHO Audit Prep Turns challenges into wins Medical Terminology Adult Learning Methodology

INTERESTS

Microsoft Suite Google Suite ADP

KRONOS CRM JIRA

Relational QA analyses Regression Testing PC Build Active Directory Oracle HCM Cloud Cerner

NextGen PACs Philips US

SharePointe Adobe InDesign SCORM & xAPI

Articulate Rise Relias LMS SAP

Epic Bluebird LMS Salesforce

Quickbooks Systems Integration Implementation

Instructional Design Claude Opus 4.5 Claude Sonnet 4 Gemini 3 Pro Kimi K2 Grok 4.1

DeepSeek 3.2 Llama 4 Maverick AI/ML Training

REFERENCES

Tim Bevans

QA Director, Comcast

*********@*****.***

Dr. Carol Crumpacker

Director/CEO, Child Guidance Center/ Retired

*************@*****.***

Tanya Miller

Preceptor, Nebraska Methodist

Tanyamiller47&gmail

Assigned as DMS Intern Mentor

Sheryl Haeffner

HR. Manager, Tenneco (Retired)

**********@*****.***

CERTIFICATES

SHRM-CP

Society of Human Resource Professionals

07/2017

Registered Vascular Technologist

ARDMS

06/2021

First Aid/BLS for Healthcare Professionals

American Heart Association

04/2022

Notary Public

Nebraska Notarial Association

11/2017

VOLUNTEER & ADVOCATE WORK

CASA (Court Appointed Special Advocate for Lancaster County) 05/2015 – 05/2017 CASA for Lancaster County, Lincoln, NE

Coordinated cross departmental meetings to improve outcomes for children in crisis. Interviewed involved parties and wrote meticulous reports to present in Court as the voice of the child or children.

Volunteer 08/2015 – 08/2019

Friendship Home, Lincoln, NE

Provided advocacy, care, and support for vulnerable populations. Volunteer 10/2025 – Present

People’s Mission, Lincoln, NE

Organize donations given to impoverished within community, and assist with projects involving physical labor, advocacy, education, and social impact.

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