Remote Customer Service Representative

DYLAN MORIARTY

*** **** *** ****** ***. * Miller, SD 57362 605-***-**** ***************@*****.*** SUMMARY

Customer service professional with experience supporting clients in retail and healthcare settings. Proven ability to handle inbound and outbound inquiries, resolve concerns, and deliver a positive customer experience through clear communication and problem-solving. Recognized for reliability, attention to detail, and strong teamwork while managing calls and transactions. Seeking to contribute these strengths in a remote customer service representative role. EDUCATION

Miller School District 2024

High School Diploma

EXPERIENCE

Courtyard Villa Assisted Living Dec 2024 - Jun 2026 Assisted Living Aide

• Maintained cleanliness of resident rooms and common areas, exceeding facility standards through thorough cleaning, laundry and linen management, and safe handling of hazardous materials

• Utilized professional phone etiquette to handle incoming calls from residents, families, and hospitals, answering questions and scheduling appointments with basic computer proficiency

• Served meals, supported resident activities, managed waste removal, and provided compassionate personal care while adhering to infection control and safety regulations Hand in Hand Daycare Jan 2020 - Aug 2021

Daycare Provider Miller, SD

• Provided attentive care for children, leading games, arts and crafts activities, and outdoor exercise.

• Responsible for changing diapers, sanitizing toys, and maintaining clean common areas and bathrooms. Kessler’s Jun 2024 - Nov 2024

[Job Title] Miller, SD

• Provided customer service at checkout by processing transactions using basic computer proficiency, ensuring accurate change and bagging groceries

• Additionally, restocked shelves and maintained a clean and organized store environment.

• Resolved customer concerns and answered questions, demonstrating strong problem-solving abilities SKILLS

• Facilities & Operations: Room and common area cleaning, operation of cleaning equipment, laundry and linen management, restocking supplies

• Safety & Compliance: safe handling and disposal of hazardous materials, infection control, compliance with safety and health regulations

• Certifications: ServSafe Certification, CPR Certified

• Professional Skills: attention to detail, time management, reliability, teamwork, effective communication with staff and residents, Professional Phone Etiquette, Basic Computer Proficiency

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