Data Integrity & Records Management Specialist
Resume:
Lizette Castillo
West Covina, CA *****
*****************@*****.***
PROFESSIONAL SUMMARY
Detail-oriented data and operations professional with extensive experience in data integrity, documentation, and CRM systems across multiple industries. Proven ability to manage high-volume, accuracy-driven workflows while maintaining strict confidentiality standards. Skilled in data validation, reconciliation, research, and regulatory documentation support, with a strong focus on process adherence and quality control.
CORE SKILLS
Data Documentation & Record Management
Data Validation & Reconciliation
CRM Systems (Salesforce)
Microsoft Excel (Formulas, Data Handling)
SQL (Basic Scripting)
Attention to Detail & Accuracy
High-Volume Workload Management
Process Adherence & Compliance
Case Tracking & Reporting
Confidential Data Handling
Time Management & Multitasking
Communication & Coordination
PROFESSIONAL EXPERIENCE
Records Researcher
University of Southern California – Los Angeles, CA
March 2024 – November 2025
Conducted detailed research and validation of biographic and demographic data to ensure record accuracy.
Updated and maintained constituent records across multiple data sources.
Utilized Excel and SQL to prepare, validate, and reconcile datasets for processing.
Supported data integrity audits by identifying discrepancies and updating records.
Managed assigned cases and workflows within defined timelines.
Maintain strict confidentiality and adherence to data governance standards.
Administrative Assistant / Receptionist
Art Weiss Industrial Properties, Inc. – El Monte, CA
March 2023 – January 2024
Managed tenant communications and inquiries in a professional manner.
Maintained organized documentation through scanning, filing, and record handling.
Processed tenant payments and ensure accurate recordkeeping.
Supported daily administrative operations including bank runs and office coordination.
Data Entry Specialist
Los Angeles Network for Enhanced Services – Remote
January 2023 – July 2023
Extracted and entered confidential data into Salesforce with high accuracy.
Conducted data research and validation to maintain record integrity.
Created and updated account and contact records.
Supported reconciliation processes by verifying and comparing account data.
Data Entry Specialist
Heluna Health – Industry, CA
December 2022 – April 2023
Maintained and updated donation and account records in Salesforce.
Verified and entered data from multiple sources ensuring accuracy.
Uploaded and organized documentation in SharePoint.
Assisted in developing process documentation for Salesforce operations.
General Office Clerk
SoCal Penske Dealer Group – Industry, CA
February 2022 – September 2022
Managed daily financial documentation including deposits and reconciliation.
Processed contracts, cancellations, and refunds with accurate recordkeeping.
Communicated with vendors, banks, and internal teams to resolve discrepancies.
Maintained compliance with financial processes and reporting standards.
Data Entry Clerk / Analyst
Amtrak Office of Disciplinary Investigations – Los Angeles, CA
March 2018 – December 2020
Maintained and updated case records in internal systems on a daily basis.
Coordinated with 300+ stakeholders to ensure compliance with union agreements.
Scheduled and tracked hearings while maintaining detailed documentation.
Generated reports for Legal, Claims, and management teams.
Managed high-volume case tracking using Excel and Outlook.
Procurement Assistant
Los Angeles County Fire Department – Commerce, CA
April 2017 – February 2018
Prepared procurement documentation and submitted requisitions.
Maintained records of vendor pricing and product availability.
Coordinated with vendors and internal teams for order tracking.
Ensured accuracy in invoice calculations and documentation.
Data Entry Clerk
Champion Generators – Santa Fe Springs, CA
November 2016 – January 2017
Entered and maintained data in internal databases.
Supported clerical operations including filing and document management.
EDUCATION
High School Diploma
El Camino High School 2013
TECHNICAL SKILLS
Microsoft Excel Microsoft Word Microsoft Outlook Microsoft PowerPoint
Salesforce SharePoint Microsoft Access Adobe Acrobat Windows
ADDITIONAL INFORMATION
Strong attention to detail and accuracy
Experience handling confidential and sensitive data
Ability to manage repetitive, high-volume tasks efficiently
Effective communication with cross-functional teams
CERTIFICATIONS
Driver’s License (Valid through June 2030)
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