Customer Service & Administrative Support Professional

Summary

Seeking a position with a company utilizing customer service, excellent communication, organizational, and problem-solving skills to maximize efficient leadership that produces outstanding customer satisfaction. Expertise in Microsoft Office Suite, Adobe, and all relevant office software. Swift typist at over 75words per minute, as well as 10-Key Touch proficiency. Experienced administrator with skills to organize, coordinate, prioritize, schedule, and support executives. Team player and problem solver that presents professionally. Detail oriented self-starter with excellent communication, time-management, interpersonal and multitasking skills.

Authorized to work in the US for any employer

Work experience

Clerical Assistant

A&D Helping Hands • Tallulah, LA

September 2021 to Present

• Coordinated office supply inventory management by monitoring stock levels, placing orders as needed, and reconciling invoices with deliveries

• Managed incoming calls and emails professionally and promptly, directing inquiries to appropriate personnel or providing necessary information

• Collaborated with cross-functional teams to plan and execute company events such as conferences or workshops

• Performed data entry tasks with high attention to detail while maintaining confidentiality of sensitive information

• Developed effective time management techniques resulting in increased productivity across the organization

• Trained new clerical assistants on office procedures including document formatting standards Production Worker

HYDRO EXTRUSIONS • Delhi, LA

April 2018 to October 2019

Inspect and offload metal to correct buggy, assist coworker with placement of metal, properly fill out inventory control form for movement to the next department, maintain a clean and safe work area, assist wherever needed. Receptionist

TURTLEBUM CATERING • Los Angeles, CA

June 2016 to April 2018

Answer multi-phone line systems, assist customers with inquiries, input orders, organize events, take inventory and place orders for supplies, light bookkeeping, maintain order and account for contracts, follow-up on customer satisfaction with the company. Supervisor

WESTCARE CALIFORNIA • San Diego, CA

December 2014 to September 2017

Supervise a team of reentry staff, provide oversight and advice on program planning, project development, and program management, compliance with grant requirements/obligations including project timetables, personnel issues, and meeting planning, motivate and maintain a high-performance team by working with the ED to recruit and hire. Secretary

LAVADA DAVIS

+1-318-***-**** / ************@*****.*** / Tallulah, LA 71282 WOMEN’S ADVISORY COUNCIL • Folsom, CA

January 2013 to December 2014

Answer 10-line phone system, redirect calls, take messages and handle correspondence, maintain diaries and arrange appointments, type, prepare and collate reports, filing, prioritizing workloads, logging or processing bills or expenses. Office Manager

BETHEL PREPARATIONS • Pasadena, CA

February 1999 to November 2012

Oversee general office operation, greet visitors, answer a high-volume of incoming phone calls and deliver excellent customer service. Coordinate meetings and appointments, as well as manage staff calendars and scheduling. Order and purchase office supplies and keep inventory maintained.

Education

Business Management (College)

Louisiana Delta Community College • Remote

May 2025 to Present

Skills

Certifications

Driver's License

Typing Remote Access Software Microsoft Word Customer service Microsoft Office Microsoft Excel Organizational skills Computer operation Appointment scheduling Data entry Office experience Clerical experience

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