Home Health and Program Support Specialist

Artisha McDaniel

**** **.******** **, ************, IN 46239 * 317-***-****

* **********@*****.***

CAREER OBJECTIVE

I am a results driven individual that is seeking an entry level position with a company where I can use my talents and skills to grow and expand with the company. Work well independently or in a team setting. Excellent oral and written communication skills. Works well under pressure and resolves problems quickly while producing accurate results. Dedicated to customer satisfaction and company success.

CORE COMPETENCIES

• Effective Communicator

• WMP – 40+

• Computer skills

• Punctual and dependable

• Team Player

• Telephone Etiquette

• Detail Oriented

• Office Administration

• Multi-Tasker

PROFESSIONAL EXPERIENCE

HELPING HANDS HOME MANAGEMENT, INDIANAPOLIS, IN

HOME HEALTH AIDE, NOV 2024-PRESENT

• PROVIDED COMPASSIONATE AND PERSONALIZED CARE TO ELDERLY AND

• DISABLED CLIENTS, ENSURING THEIR COMFORT AND SAFETY IN HOME

• SETTINGS.

• ASSISTED PATIENTS WITH DAILY LIVING ACTIVITIES INCLUDING BATHING,

• DRESSING, MEAL PREPARATION, AND MEDICATION REMINDERS TO PROMOTE

• INDEPENDENCE.

• MONITORED VITAL SIGNS AND REPORTED ANY CHANGES IN HEALTH STATUS TO

• HEALTHCARE PROFESSIONALS PROMPTLY TO SUPPORT EFFECTIVE TREATMENT COVANCE, GREENFIELD, IN

Program Specialist, May 2018 – July 2022

• Quickly and efficiently respond to incoming calls and faxes, identify how to best assist

• Document calls in appropriate tracking systems

• Conduct insurance verifications to understand if patient’s prescribed therapy is eligible for coverage. Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications.

• Process patient applications of various complexities, and follow the programs specifications to determine their eligibility. Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary.

• Liaise with partner distributors and pharmaceutical manufacturers to request products per the program’s guidelines and track shipments.

• Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.

• Be familiar with the market place and insurance options available for patients. Educate patients on the available options as appropriate.

• Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communications. RANDSTAD (COVANCE), GREENFIELD, IN

Program Specialist, Aug 2017 – May 2018

• Quickly and efficiently respond to incoming calls and faxes, identify how to best assist

• Document calls in appropriate tracking systems

• Conduct insurance verifications to understand if patient’s prescribed therapy is eligible for coverage. Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications.

• Process patient applications of various complexities, and follow the programs specifications to determine their eligibility. Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary.

• Liaise with partner distributors and pharmaceutical manufacturers to request products per the program’s guidelines and track shipments.

• Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.

• Be familiar with the market place and insurance options available for patients. Educate patients on the available options as appropriate.

• Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communications. MAXIM, Indianapolis, IN

Patient Care Assistant, Oct 2015 – Aug 2017

• Assist in bathing and dressing.

• Offer companion care

• Assist with light household duties

• Assist with meal preparation

• Assist with errands and making sure clients get to and from their appointments XEROX, Indianapolis, IN

Customer Services Advocate, January 2016 – June 2016

• Quickly and efficiently respond to incoming calls and identify how to best assist the caller

• Managed outbound calls to members, providers, dentist, optimist, and to pharmacies

• Assisted the members with billing inquires and payments

• Assisted with members with their plan benefits

• Handled all CareSource/ Market Place health insurance members

• Assisted the member appeals and claims fillings

• Provided assistant with locating providers, dentist, and optimist for their plans

• Managed test claims for prescriptions

• Documents call in the appropriate documents areas EDUCATION

CROSSING ALL TS, INDIANAPOLIS, IN

HOME HEALTH AIDE, APRIL 2026

BROWN MACKIE COLLEGE, Indianapolis, IN

Medical Assistant,

• Medical Terminology

WARREN CENTRAL HIGH SCHOOL, Indianapolis, IN

Diploma, May 2005

• General Studies

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