Client Services & Peer Support Specialist

NOEL HATCHER

Client Services

*** ****** **, *************, ******** 40356

859-***-**** *********@*****.***

Skills

Peer Support

Expert

Organizational Skills

Expert

Superior Communication

Skills

Expert

Quality Control

Expert

Effective Communication

Advanced

Customer Satisfaction

Expert

Summary

Dynamic professional with over fifteen years of experience in peer support and client services, dedicated to enhancing the well-being of individuals in need. Proven ability to foster supportive environments through effective communication and organizational skills, while ensuring safety and compliance. Strong multitasking capabilities have been demonstrated in various roles including quality inspection and ride-share driving. Experience

Rideshare Driver — Uber — Lexington

May 2024 — Present

Provided safe, reliable transportation as rideshare driver for Uber with a 4.9 customer satisfaction rating

Engaged effectively with a diverse clientele, demonstrating adaptability and superior communication to enhance rider experiences

Optimized driving routes using navigation technology, significantly reducing wait times and improving overall efficiency

Certified Peer Support Specialist — Revive Life House Ministries — Nicholasville

February 2022 — May 2024

Mentored individuals in recovery, fostering resilience through personal experience sharing

Facilitated group support sessions encouraging open dialogue and strengthening peer connections

Connected clients with essential resources to enhance recovery journeys Collaborated with multidisciplinary teams to provide comprehensive care and support

Assisted clients in setting and achieving personal recovery goals Quality Inspector II — MS Companies

April 2018 — February 2022

Conducted detailed inspections of products to ensure adherence to quality standards

Implemented quality control processes that significantly reduced defects Trained new inspectors on quality assurance protocols and inspection techniques Education

Eastern Kentucky University

January 1995 — December 1995

University of Cincinnati

September 1992 — December 1994

Diploma — Fairfield Senior High School

September 1988 — June 1992

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