Front Desk & Security Customer Service Specialist

Jean Lafrance

ADDRESS: **** ** ** *** *** ***, LAUDERDALE LAKES FL, 33313

PHONE:954-***-****

Email: **********@*****.***

Professional Summary

Dedicated and customer-focused professional with over 15 years of experience in front desk operations and client service. Strong background in security, sales, and hospitality, with proven ability to manage administrative tasks, resolve issues efficiently, and deliver exceptional customer experiences.

Education

Associate Degree in Computer Science

Graduated: 2004

CERTIFIED IN WATER TREATMENT PLANT, VOL. 1 & 2

UNIVERSITY OF CALIFORNIA,

YEAR:2005

Professional Experience

COMPANY: ATLANTIC PACIFIC ASSOCIATION/ FIRST SERVICE RESIDENTIAL

@ Wind Condominium – Miami, FL

Front Desk Agent (2009 – Present)

● Manage daily front desk operations, including guest check-ins, inquiries, and administrative support.

● Maintain security protocols and ensure a safe environment for residents and visitors.

● Provide exceptional customer service and resolve resident concerns promptly.

[Previous Employer Name] – Miami, FL

Front Desk Agent (2007 – 2009)

● Handled guest services and front desk responsibilities in a hospitality setting.

● Assisted with reservations, check-ins, and guest inquiries. World Ford Car Dealership – Miami, FL

Sales Associate (2005 – 2007)

● Promoted and sold vehicles, consistently meeting and exceeding sales targets.

● Delivered personalized customer service and guided clients through financing options.

Vanguard Security – Miami, FL

Security Officer (1998 – 2005)

● Monitored premises to ensure safety and compliance with security protocols.

● Responded to incidents and maintained detailed security reports. Skills

● Customer Service & Communication

● Front Desk Operations

● Security & Safety Procedures

● Sales & Negotiation

● Basic Computer Troubleshooting

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