Customer Service Representative & Bookkeeping

Minde H. Williams

**** ****** **** **, ***********, NM 871 14

Phone: 505-***-**** *************@*****.***

Objective

Responsible, reliable, hardworking individual seeking employment where utilization of accounting skills will be applied.

Ability Summary

Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.

Employment History

05/2025 - 1 1/2025 Customer Service Representative

City of Albuquerque-Transit Dept. Albuquerque, NM

Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

10/2023 - 05/2024 Customer Service Representative

TekSystems Global Services LLC, Albuquerque, NM

Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

08/2021 - 12/2022 Customer Care Representative (CCR)

Lowes, Albuquerque, NM

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

09/2019 - 06/2020 Monitor

NORC, Albuquerque, NM

Performed quality control of inbound and outbound calls. - Coached employees on techniques to improve customer satisfaction. - Handled escalations and trained others in de-escalation techniques.

Education History

Accounting

2 Years of College or a Technical or Vocational School Central New Mexico, NM

Received book keeping certificate.

Computer/EIectronics Engineering

Associate's Degree

ITT Technical, NM

I won't graduate from school until 06/2004

General High School Curriculum

High School Diploma

Cibola High School, Albuquerque, NM

Occupational Licenses, Certificates and Training

04/2010

Bookkeeping

Central New Mexico

04/2009

Payroll

CNM

Detailed References

References Available on Request

Contact this candidate