Peer Counselor and Hotline Counselor

Carolyn Selman

**** ********** ****** • Brooklyn, NY 11213 • 718-***-**** • *********@********.*** WORK EXPERIENCE

MetroPlus Health Plan, New York, NY 10038 – Peer Counselor March 2018 – Present

• Co-facilitate treatment adherence support groups within clinical settings to improve health outcomes.

• Conducted targeted in-patient and community outreach, performing home visits to re-engage lost to care, improving medication adherence and reducing barriers to health services.

• Provide direct telephonic support facilitating goal setting, intervention strategies, and resource connections.

• Support MetroPlus members through collaborative, person-centered care coordination, and advocacy. East NY Health Center, Brooklyn, NY 11208 – Peer Health Intern January 2014 – January 2018

• Led group-level video-based interventions to increase condom use, negotiation skills, and HIV/STI knowledge.

• Documented patient risk factors, sexual health history, and prior HIV/STI testing during intake assessments. Anti-Violence Project, New York, NY 10003 – Hotline Counselor October 2011 – Present

• Document and analyze systemic bias in cases of intimate partner violence.

• Partner with licensed counselors to develop individualized safety plans. Gay Men’s Health Crisis (GMHC), New York, NY 10011 – Peer Health Intern October 2006 – December 2010

• Provided wellness programming for women at Green Hope.

• Coordinated on-site HIV testing and education with the Women’s Prison Association.

• Delivered acupuncture treatments to support management of chronic conditions. EDUCATION & TRAININGS

Pace University – Resource Training Center (September 1985 – June 1988) MetroPlus Health Plan – Member Education & Benefits Training

• Education on MetroPlus Health Special Needs Plan (SNP) benefits, care coordination, eligibility, and member support.

• Training on MetroPlus Rewards Program including incentives, engagement strategies, and preventive care education.

CASAC (October 2012 – July 2013)

Stony Brook University – NYS Peer Worker Certification in HIV (January 2018) ACHIEVEMENTS & HONORS

Volunteer of the Year – NYC AIDS Walk (2007); Delivered keynote address to 3,000+ attendees.

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