Account Management & Customer Success Professional
Resume:
SHANTE BENJI FOUCHE
McKinney, Texas 786-***-**** ************@*****.***
Authorized to work in the U.S.
ACCOUNT MANAGEMENT CUSTOMER SUCCESS BUSINESS
DEVELOPMENT SALES OPERATIONS
Commercial and client-facing professional with international remote experience supporting U.S. and Canadian businesses across business development, account management, customer success, CRM operations, sales enablement, procurement, client relationship management, and operational coordination. Proven success in fast-paced KPI-driven environments managing customer relationships, pipelines, contracts, outreach, and business operations. Skilled in Salesforce, HubSpot, DocuSign, LinkedIn Sales Navigator, ZoomInfo, JobAdder, CRM workflows, and remote cross-functional collaboration.
CORE SKILLS
Account Management • Customer Success • Client Relationship Management • Business Development • Sales Operations • Revenue Operations Support • Salesforce CRM • HubSpot CRM • DocuSign • LinkedIn Sales Navigator • ZoomInfo • JobAdder • Lead Qualification • Pipeline Management • Appointment Setting • Contract Coordination • Procurement • Invoicing • Reporting • Process Coordination • Remote Collaboration
PROFESSIONAL EXPERIENCE
Business Development Representative Golden Homebuyer (Remote, U.S.) Sep 2025 – Mar 2026
Managed 200–300 outbound client calls daily using SmartphoneCRM dialer software to drive prospect engagement, lead qualification, and pipeline growth. Qualified inbound and outbound prospects against company criteria, identifying high-potential opportunities and advancing them through the sales process. Scheduled consultations and appointments for qualified prospects to support conversion goals and revenue growth.
Managed Salesforce CRM pipeline updates, lead tracking, workflow visibility, and accurate documentation.
Prepared, coordinated, and managed contract documentation and client communications through DocuSign.
Executed structured follow-up sequences, relationship management, objection handling, and customer communication in a KPI-driven remote sales environment.
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Business Development Representative MM Medical Supply (Remote, U.S.) Jan 2025 – Aug 2025
Supported outbound business development, lead generation, account engagement, and client outreach initiatives in a remote sales environment. Managed prospect qualification, appointment coordination, follow-up workflows, and pipeline development using HubSpot CRM and sales engagement tools. Conducted prospect research, customer communication, outreach campaigns, and business development activities to support revenue growth.
Collaborated with internal teams to support customer engagement, relationship management, and operational sales workflows.
Account Manager Kassen Recruitment (Remote, Canada) Sep 2024 – Jan 2025
Managed client relationships and account workflows for Canadian clients in a fast-paced remote recruitment and business development environment.
Utilized JobAdder CRM, LinkedIn Sales Navigator, ZoomInfo, and outreach automation tools to support client acquisition and relationship management. Coordinated client communications, pipeline workflows, follow-ups, and account support activities.
Supported customer satisfaction, relationship retention, and business development objectives. Marketing & Sales Manager / International Buyer Amakosi Fire 2022 – Sep 2024
Led sales operations, client relationship management, procurement, supplier negotiations, quoting, invoicing, and customer account management. Managed domestic and international supplier relationships, sourcing, pricing discussions, purchasing decisions, and inventory-related coordination. Oversaw customer communications, quotes, sales follow-ups, account support, and relationship management to drive business growth.
Coordinated reporting, operational workflows, administrative systems, and internal business processes to improve efficiency.
Supported project coordination, cross-functional communication, and day-to-day commercial operations.
Contributed to revenue growth through sales strategy support, customer engagement, and marketing execution.
Administrative & Marketing Assistant Amakosi Fire 2019 – 2020
Provided administrative support, scheduling coordination, document management, customer communication, and operational assistance.
Assisted with marketing campaigns, sales support activities, customer engagement, and business administration.
Maintained organized administrative systems, records, documentation, and workflow coordination.
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Au Pair Aupair Care (U.S.)
2020 – 2022
Lived and worked in the United States, developing cultural adaptability, communication skills, responsibility, and time management in a full-time professional environment. EDUCATION & CERTIFICATIONS
Hudson Community College (Online)
Advertising, PR & Marketing Certificate
Additional Learning Advanced ChatGPT & LLM Coursework
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