Raw Material & Customer Service Operations Manager

Keith Morgan

704-***-**** ********@*****.***

***** ****** ******** *********, ** 28273

PROFESSIONAL PROFILE

Proven ability to work in fast-paced environments requiring solid technical skills, aptitude for decision making and focus on details. Proven success with Fortune 500™ accounts. Capable of working with a wide variety of stakeholders, creating forward momentum on projects. Team player with effective communication skills. Critical thinker capable of problem solving. Strong work ethic.

PROFESSIONAL EXPERIENCE

Raw Material/Outsourcing Manager – May 2018 – Present

Graphic Packaging International, Charlotte, NC

Manage/Control purchasing and allocation of raw material inventory

Work with customers and sales to achieve 100% on-time delivery

Created a process in which single item boards can be used for multiple customers – reducing warehouse SKU’s and cost

Managed the process for outsourcing partners from shipping of raw materials to receiving finished goods

Customer Service Manager - December 2008 – May 2018

Graphic Packaging International, Charlotte, NC

Managed customer service associates to company goals

Managed the corporation’s largest accounts and received a 100% customer service rating

Managed client, sales and production relationships to achieve client satisfaction

Implemented standard operating procedures

Assisted in creation of ecommerce site for client order management

Experienced in project estimating and planning

Customer Service Manager - March 2000 – December 2008

Graphic Packaging International, Charlotte, NC

Managed client services schedule

Mentored and trained associates

Implemented two operating system as department subject matter expert

Transitioned Fortune 500™ account creating success for customer and company

Customer Service Representative - January 1995 – March 2000

Colorcraft Printing, Charlotte, NC

Served as sales and customer service for all house accounts

Created customer satisfaction through responsiveness, communication and project management

Managed inventory levels and production orders to ensure customer inventory availability

EDUCATION

EXPERIENCE

August 1985 – May 1987 Sandhills Community College Pinehurst, NC

Associates in Applied Science in Business Administration

Participation in industry and vendor education for 20 Years

Daily immersion in Fortune 500™ accounts

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