Administrative & Front Office Specialist

Rachael Johnson

Allentown, PA

484-***-**** • *******.***********@*****.***

Professional Summary

Organized and detail-oriented administrative professional with 20 years of experience supporting daily office operations, customer service, scheduling, records management, and workflow coordination. Recognized for maintaining efficient office systems, handling multiple priorities in fast-paced environments, and delivering professional service to clients and team members. Strong communicator with a proven ability to improve organization, accuracy, and day-to-day office efficiency. Core Skills

Administrative support • Calendar management • Scheduling • Customer service • Data entry • Records management • Office coordination • Accounts/payment posting • Insurance verification • Claims follow- up • Problem-solving • Written and verbal communication • Process improvement Professional Experience

Administrative / Front Office Specialist

Pennsylvania 2004 – Present

• Manage daily administrative operations to support smooth and efficient office workflow.

• Answer high-volume phone calls, greet visitors, and provide professional customer service.

• Coordinate schedules, manage appointments, and maintain organized calendars.

• Maintain accurate records, update documentation, and perform detailed data entry.

• Process payments, reconcile accounts, and ensure accuracy of financial transactions.

• Research, track, and resolve account and billing issues in a timely manner.

• Communicate clearly with clients, staff, and external contacts to support daily operations.

• Identify workflow improvements that enhance efficiency and reduce delays. Dental Assistant

Pennsylvania Prior Experience

• Supported clinical and administrative teams in fast-paced office settings.

• Maintained accurate documentation and prepared materials for daily operations.

• Assisted in coordinating patient flow and ensuring a positive client experience. Technical Skills

Dentrix • Eaglesoft • Open Dental • eClinicalWorks • Microsoft Office • Google Workspace Education

High School Diploma

Associates Degree Administrative Computer Specialist Certified Dental Assistant with Radiology License

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