Customer Service & Operations Leader (8+ Years)
Resume:
Natikka Mcfadden
Phoenix, AZ *****
***************@*****.***
Professional Summary
Dedicated and personable Customer Service Representative with over 8 years of experience delivering high-quality support in fast-paced environments, including retail, call centers, and financial services. Known for resolving complex issues, improving client satisfaction, and mentoring new team members.
Authorized to work in the US for any employer
Work Experience
Customer Service or Remote Gate Management
Amazon – Tempe, AZ
October 2025 to January 2026
• Remote Gate Agent supporting thousands of drivers across the country using two-way audio/video communication
• Speaking to roughly 200 drivers daily with clear communication
• Tech savvy and detail oriented in a fast-paced environment
Assistant General Manager (AGM)
Buffalo Wild Wings – Phoenix, AZ
January 2021 to October 2025
• Oversaw daily restaurant operations
• Led, trained, and motivated team members
• Managed inventory, labor costs, and compliance
Senior Customer Service Representative
BrightConnect Solutions – Tempe, AZ
April 2020 to July 2025
• Handled escalated customer concerns
• Mentored new hires
• Used Zendesk and Salesforce
Education
Dental Assisting – UEI College, Mesa, AZ
High School Diploma – Camelback High School
Skills
Customer Service, Leadership, CRM Systems, Team Management, Call Center Support
Certifications
Food Handler Certification, ServSafe, CPR
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