Loss Prevention & Security Operations Professional

Autumn D. Daniels

P:917-***-**** E: *********@*****.***

Professional Summary

Highly motivated and vigilant professional with experience in loss prevention, security monitoring, and threat identification. Proven ability to maintain safety standards, conduct surveillance, and enforce security protocols. Adept at documenting incidents, managing confidential information, and ensuring a secure environment. Seeking to leverage a strong work ethic and foundational security experience to contribute to a dynamic organization.

Skills

Security Operations: Loss Prevention, Surveillance, Threat Assessment, Incident Documentation, Safety Protocols, Physical Security, Access Control, Risk Mitigation, De-escalation. Technical Proficiency: Epic Systems, Microsoft Office Suite (PowerPoint, Excel, Word, Teams), GPS Navigation, Mobile Device Operation, Data Entry, Reporting. Administrative & Customer Service: Staff Scheduling, Budget Management, Health Insurance Claims, Patient Registration, Cash Handling, Customer Relations, Confidential Information Management, Scheduling, Inventory Management.

Experience

Amazon Flex, New York, NY Package Handler / Walker February 2024 – May 2024

● Operated delivery equipment safely and efficiently, adhering to strict safety standards and practices.

● Utilized mobile devices for GPS navigation and daily record-keeping of deliveries. Burlington Coat Factory, Queens, NY Loss Prevention Lead (Temporary) September 2023 – November 2023

● Monitored public areas for unusual activity and potential security threats.

● Identified and observed individuals suspected of shoplifting and other violations.

● Confronted persons of interest according to company policy.

● Documented theft incidents and observed security violations, maintaining accurate records. VCU Health System, Richmond, VA Patient Access Representative December 2021 – March 2022

● Secured and validated accurate patient information, ensuring data integrity.

● Verified insurance eligibility and collected co-pays.

● Managed patient check-ins and utilized Epic Systems for data entry and record management.

● Handled confidential patient information in compliance with privacy regulations. Marshalls TJX, Bronx, NY Sales Floor Associate July 2021 – November 2021

● Maintained organizational and cleanliness standards, contributing to a secure shopping environment.

● Participated in safety awareness initiatives and upheld store environment integrity. Montefiore Medical Center-Einstein, Bronx, NY Customer Service Receptionist July 2020 – February 2021

● Screened visitors for health protocols and managed authorized access lists.

● Communicated with medical staff to ensure proper visitor authorization and access control.

● Handled confidential patient information and inquiries. Montefiore Medical Center-Einstein, Bronx, NY Dietician / Cashier August 2019 – February 2021

● Managed diet office operations and maintained cash control.

● Utilized C-bord and Epic for data entry and patient meal order review. Gong Cha, New York, NY Supervisor / Cashier September 2017 – June 2019

● Provided customer service, managed cash transactions, and handled returns.

● Responsible for inventory management and daily paperwork, including sales reconciliation.

● Keyholder responsibilities, including opening and closing procedures. Jaffe & Koumourdas LLP, New York, NY Arbitration Award Clerk August 2011 – February 2015

● Scheduled client appointments and managed attorney calendars.

● Processed incoming and outgoing mail and maintained organized filing systems.

● Handled confidential legal information and resolved administrative issues. Education

Armstrong High School, Richmond, VA High School Diploma September 2005 – June 2009 Certificates / Licenses

Food Handlers NYC Department of Health and Mental Hygiene 2019

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