Field Service & Operations Manager

Francisco Tejada-Escalante

**** ******* ***** **.

Conroe Tx, 77303

M: 936-***-****

******.***********@*****.***

FIELD SERVICE & OPERATIONS MANAGER

Experienced field service leader with 15+ years in industrial services and water treatment operations. Proven track record managing field teams, customer relationships, DOT-regulated assets, and service delivery in fast-paced environments. Strong background in dispatch, budgeting, technical troubleshooting, and safety- focused operations. Bilingual in English and Spanish. Work Experience

Self Employed-Field Service & Industrial Support

Conroe Tx

November 2025 - Present

• Owner/Operator field services and operational support to industrial clients.

• Managed customer relationships, scheduling and service delivery.

• Performed equipment inspections, troubleshooting, and on-site support.

• Oversaw invoicing expenses tracking, and job coordination

• Maintained safety, compliance, and customer satisfaction standards. Xylem/Evoqua Water Technologies

Conroe Tx

October 2015 -November 2025

Service Manager

• Customer service.

• Managing relationships.

• Ensuring customer expectations are met.

• Resolving customer complaints.

• DOT asset maintenance.

• Manage drivers.

• Collection of data to improve assets.

• Upkeep, inspection, and restoration.

• Budget management (sales documents, quotes)

• Expense reconciliation

• Collaboration with different internal groups to ensure issues are resolved quickly and service is executed smoothly.

Elite Lead Technician

• Driving a semi tractor and trailer and delivering to industrial customer sites.

• Maintained ELD HOS.

• Connecting hoses from customers water supply to trailer (Water Filtration System) ensuring to provide quality water back to customers.

• Troubleshooting water flow and mechanical issues as well as I&E components.

• Maintained a clean driving record.

Customer Service Representative (Dispatch)

• Received customer calls.

• Created service order for customer requests

• Updated internal service schedule.

• Communication with customer on delivery updates.

• Dispatched drivers to customers location.

Ryder Oil and Gas

Houston, TX

May 2015 – October 2015

Driver

• Pre and post trip.

• Maintained ELD HOS.

• Maintained a clean driving record.

• Verified content loads for accuracy and safely transported materials form manufacturing site to customers site, following all company safety guidelines. Pipeline Trucking INC

Conroe Tx

January 2015- May 2015

Driver

• Pre and post trip inspections

• Maintained ELD HOS.

• Maintained a clean driving record.

• Verified content loads for accuracy and safely transported materials form manufacturing site to customers site, following all company safety guidelines. Baker Signs and Lighting

Conroe Tx

January 2014 - January 2015

Driver

• Pre and post trip inspections

• Maintained ELD HOS.

• Maintained a clean driving record.

• Verified content loads for accuracy and safely transported materials form manufacturing site to customers site, following all company safety guidelines. Pipeline Trucking INC

Conroe Tx

January 2010- May 2014

Driver

• Pre and post trip inspections

• Maintained ELD HOS.

• Maintained a clean driving record.

• Verified content loads for accuracy and safely transported materials form manufacturing site to customers site, following all company safety guidelines. Baker Signs and Lighting

Conroe Tx

January 2008 - January 2010

Driver

• Pre and post trip Inspections

• Maintained ELD HOS.

• Maintained a clean driving record.

• Verified content loads for accuracy and safely transported materials form manufacturing site to customers site, following all company safety guidelines. Tejas Materials Inc

Spring Tx

January 2005 - January 2008

• Pre and post trip inspections

• Maintained ELD HOS.

• Maintained a clean driving record.

• Verified content loads for accuracy and safely transported materials form manufacturing site to customers site, following all company safety guidelines.

• Operated Heavy equipment to deliver products.

• Customer service.

Education

CANEY CREEK HIGH SCHOOL

• High School Diploma

• 2003

Credentials

• Driver’s License Texas Class A

• Tanker Endorsement

• TWIC

Skills

• Management

• Computer Skills

• Microsoft Excel

• Microsoft Outlook

• SAP

• English

• Spanish

• Truck Driving

• Mechanical Knowledge

• Schematics

• Organization Skills

• Technical Knowledge

• ELD

• Load securement

• Welding

• Drywall

• Coachable

• Heavy equipment operator

Certifications and Licenses

• Class A Driver’s License.

Assessments

• Work Style: Reliable

• Customer Service: Proficient

• Customer focus & orientation: Proficient

• Supervisory Skills- Motivating & assessing employees: Proficient.

• Management & Leadership skills – Impact influence: Proficient.

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