Customer Support Specialist and IT Support

Locust Grove, USA, ***** • *********@*****.*** • linkedin.com/in/damonbrown • 706-***-****

DAMON BROWN

Customer Support Specialist

Customer Support Specialist with extensive service experience and strong problem-solving skills, focused on resolving client issues and improving response times. Applies quality assessment and time-management strengths to maintain accurate records and ensure timely follow-up. Seeks to enhance customer satisfaction and support team efficiency in a fast-paced service environment.

EMPLOYMENT HISTORY

HOUSEKEEPER Mar 2019 – Apr 2026

Department Of Veterans Affairs Augusta, GA

TRACTOR INSPECTOR Jan 2014 – Apr 2019

John Deere Grovetown, Georgia

INFORMATION TECHNOLOGY SPECIALIST Jan 1996 – Apr 2013 US Army Augusta, GA

EDUCATION

BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION AND MANAGEMENT 2025 University Of Phoenix Tempe, AZ

SKILLS

Quality assessment, Supplies organization, Time management, Customer service, Team collaboration, Problem solving, Communication skills

Sanitized patient rooms to health-code standards, reducing infection risk and supporting patient safety Maintained cleaning supply and equipment inventory to ensure continuous operations and timely resupply Disposed of medical and general waste per environmental and VA protocols, minimizing contamination hazards Detected and corrected safety defects on tractors, ensuring compliance with company and industry standards Performed routine operational assessments to maintain equipment reliability and reduce downtime Collaborated with engineering teams to diagnose equipment faults and verify corrective repairs Coordinated installations and updates for defense applications, ensuring compliance with security protocols and sustained mission availability

Resolved hardware and software failures for mission-critical systems, preserving operational readiness during deployments Provided technical support for computer systems and networks, improving system uptime and operational capability during operations