Customer Support & Virtual Assistant

BASIC SKILLS

ALX Africa

Virtual Assistant

February, 2024

NJFP/Jobberman Soft

Skills Training

(Time Management, Effective

Communication Presentation &

Workplace Ethics etc).

November, 2023.

Alison Online Learning

Virtual Assistant

June, 2022

Coursera Online Learning

Project Management

March, 2025

CECILIA, NWAISU

CUSTOMER SUPPORT SPECIALIST

CONTACT

+447*********

St.Vincent de Paul Catholic Church,

40 Newbrook Road, Bolten, BL51ER

******************@*****.***

Cecilia Chikadibia

Technical Skills: Google Workspace (Docs,

Sheets, Slides, Gmail), Microsoft Office Suite

(Word, Excel, PowerPoint), Zoom, Slack,

Asana, Trello, Canva, Hootsuite.

Administrative Skills: Calendar management,

email management, travel arrangements,

expense reports, data entry, online research.

Communication Skills: Excellent written and

verbal communication, customer service &

interpersonal skills.

Organizational Skills: Time management,

prioritization, attention to detail,

multitasking, Project Management, Public

Relations, Teamwork, Leadership & Critical

Thinking.

School of Nursing Mater Misericordiae

Hospital Ebonyi State, Nigeria

2021 - 2023

Diploma in Nursing (R.N)

LANGUAGES

WORK EXPERIENCE

REFERENCE

PROFESSIONAL PROFILE

As a Results-driven Customer Support Specialist with 4+ years of experience fostering engaged online communities and delivering top-tier technical support. Skilled in troubleshooting, user education and conflict resolution while maintaining brand voice across social media, forums and help desks. Strong ability to bridge the gap between users and product teams, ensuring seamless customer experiences. Passionate about building trust, driving engagement and optimizing support processes. Am proficient in Microsoft Office Suite, Content Creation & User Education, Community Engagement & Moderation, Technical Troubleshooting & Help Desk Support, CRM & Support Tools (Zendesk, Freshdesk, etc.), Social Media Management, Content Creation & User Education and Customer Advocacy & Feedback Analysis. Customer Support Specialist 2023 - Till Date

Tradesyncer - Netherlands (Remote)

Customer Support Specialist 2020 - 2021

My Funded Futures - U.S.A (Remote)

Managed and engaged with a community of 1,296+ members on Discord and Telegram. Reduced conflict and policy violations by enforcing clear guidelines and active moderation.

Coordinated with project leads to run campaigns and increase user activity. Resolved user issues quickly via chat, maintaining a high standard of communication. Provided real-time support to users and ensured smooth communication during campaigns. Developed engagement strategies that helped grow the user base by 25%. Escalated technical or user-sensitive issues to appropriate teams for resolution. Created onboarding guides and FAQs to help new community members. English (Fluent)

Hausa (Fluent)

Igbo (Intermediate)

CERTIFICATION

EDUCATION

Customer Support Specialist 2020 - 2021

Coach Esther Konsult - Nigeria (Remote)

Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives.

Booking appointments, running ads, creating contents and managing a high-performing marketing team, fostering a collaborative and results-driven working environment. Monitoring brand consistency across all the marketing channels, receiving calls and replying clients messages across all the social media platforms. OTHER SKILLS

Community Engagement & Moderation

Technical Troubleshooting & Help Desk

Support

CRM & Support Tools (Zendesk,

Freshdesk, etc.).

Social Media Management

Content Creation & User Education

Customer Advocacy & Feedback

Analysis.

Fabio Langanz

Project My Funded Mcanager Futures (MFFu), Texas

USA.

Mail : *****@***************.***

Contact this candidate