Experienced Customer Service Representative (CSR)

VIVIAN LAPOINTE

Beaverton, OR *****

503-***-**** - ***********@***.***

PROFESSIONAL SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. I recently transitioned to office work as a Front Desk Receptionist with HR Block, providing professional customer service

CAPABILITIES

Excellent Customer Skills Active Listening

Research Customer Confidentiality

Staff Education and Training Food Preparation

Coaching Abilities Sufficient in CCC1

WORK HISTORY

6/19/2024 to present- Customer Service Representative- Classic Collision Portland OR

With a smile, provide excellent customer service when greeting guests.

Reassure guests they are good hands by explaining the repair process

Mult-tasker- Use mult-tasking capabilities to manage office

Contact guests to turn opportunities into a repair appointment

Contact insurance company to resolve outstanding balances

Team Player

12/2023 to 04/2026 Customer Service Professional Seasonal work- HR Block – Beaverton, OR

Provided excellent customer service by answering questions and responding to Inquiries.

Established trust with customers through transparent communication with confidentiality.

Recognized by management for consistently demonstrating a strong commitment

to the organization’s customer-centric values.

Assisted Tax Pro's by researching additional information as needed to complete tax returns in order for them to maintain their schedules.

Contact: Molly Boggs- 808-***-****

04/2022 to 02/2023 REV & Hospitality Leader Sublife Management – Portland, OR

Oversaw operations and customer service for 29 Subway restaurants.

Conducted regular inspections of restaurant facilities, identifying areas of

improvement or maintenance needs to uphold brand standards.

Assisted five District Managers on implementing an action plan to improve

operations, and sales based on monthly evaluations.

Improved employee retention through effective hiring practices, staff training

programs, and fostering a positive work environment.

Contact: Rich Marshall- 503-***-****

07/2002 to 03/2022 Business Consultant Apex Development – Portland, OR

Conducted monthly evaluations as required by Subway to evaluate operations,

customer service, and equipment condition.

Increased client satisfaction by implementing tailored solutions for their unique

business needs.

Delivered outstanding services to clients to maintain and extend relationships for

future business opportunities.

Delivered successful projects within tight deadlines, ensuring consistent client

satisfaction and timely project completion.

Created and conducted monthly/quarterly Bread Seminars with outstanding results. Being the bread guru and implementing a yearly Bread Baking Contests for Subway's local Managers.

Created and conducted monthly/quarterly Customer Service seminar with

outstanding results.

Contact: Katie Bushnell - 503-***-****

EDUCATION

06/1977 High School: General Studies with an Emphasis on Office Work. Norwalk High School - Norwalk, California

CERTIFICATIONS

Honor Roll, 06/1973, 06/1977, Graduated High School on the Honor Roll with a 3.2 GPA

ACCOMPLISHMENTS

Awarded numerous times, at least four times a year, Employee of the Month by

immediate supervisor.

Also awarded Field Consultant of the Year in 2014.

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