eDiscovery, Data, Litigation Support

Stefany Richards

Atlanta, GA ********@*****.*** 404-***-**** linkedin.com/in/srichards11

Summary

Multifaceted IT & Data Operations Professional with over 10 years of experience supporting enterprise-level software, litigation technology, and secure data environments. Proficient in tools such as Relativity, ServiceNow, and NetDocuments with a strong track record of process optimization, technical troubleshooting, and behind- the-scenes systems support. Seeking a role preferably in eDiscovery, IT operations, healthcare IT, data systems, or compliance where precision, efficiency, and cross-platform expertise are valued. Key Skills & Tools

• Platforms & Tools: MS Dynamics 365, Relativity/RelOne, NetDocuments, PACER, Justice Premier, Brainspace, Equivio, ServiceNow, Salesforce, SAP, VMware,

• Technical Skills: Identity Access Management, SQL (2008/2012), Active Directory, Metadata Management, QA, Incident Response Management

• Soft Skills: Customer Support, SOP Documentation, Workflow Optimization, Cross-Functional Teamwork, Root Cause Analysis,

Selected Achievements

• 5-time Deloitte Applause Award recipient for quality, accuracy, and timely project delivery.

• Created and maintained 5+ SOP documents, enhancing team efficiency and onboarding.

• Performed QA on 100+ data batches with zero critical upload errors.

• Reduced ticket resolution time by 10% via streamlined troubleshooting documentation.

• Trained 3+ team members in AV processing and internal workflow procedures. Professional Experience

Microsoft – Atlanta, GA (Remote)

Compliance Investigator (contractor) November 2025 – February 2026

• Processed and prepared datasets in Relativity (RelOne) for efficient attorney and investigator review.

• Preserved evidence working with Azure Storage Blobs, SharePoint M365 audit logs.

• Collected evidence and acknowledgments, documenting all work in the case-management system.

• Documented all work in the MS Dynamics 365 case-management system.

• Assisted in maintaining and improving procedural documents (SOPs, templates, checklists), proven ability to write/maintain technical procedures and user guides for investigators.

• Collaborated with investigators and attorneys on case-specific requirements. Deloitte – Atlanta, GA (Remote)

Litigation Technology Specialist March 2024 – May 2025

• Troubleshot litigation tech software (NetDocuments, Relativity, Justice Premier) with litigation end users via email, phone, and web conferencing.

• Conducted software tests to identify bugs and workflow issues.

• Handled IAM requests; ensured zero security breaches.

• Processed 100+ service requests per quarter.

• Assisted with workflow documentation and SOPs for onboarding.

• Logged technical issues with 90% SLA resolution rate. Data Specialist II March 2022 – March 2024

• Converted and troubleshot media files for ingestion in Relativity and Justice Premier.

• Handled metadata structuring for 500+ data points weekly.

• Performed QA on uploaded data batches, ensuring 100% accuracy.

• Created field layouts and folder structures for legal cases.

• Led training sessions for junior team members.

• Earned 5 Deloitte Applause Awards.

Lighthouse Global – Atlanta, GA (Remote)

Hosting Specialist July 2019 – March 2022

• Managed Relativity case environments: import/export, admin, permissions.

• Executed keyword searches, formatted and reviewed results.

• Utilized Brainspace and Equivio for analytics.

• Reduced Relativity manual steps by 10% via process tweaks.

• Logged incidents in ServiceNow; collaborated with engineering. GE Transportation – Atlanta, GA

Application Support Specialist Jan 2018 – Mar 2019

• Monitored rail system health using Citrix, Oracle, and Java tools.

• Performed VM updates and resolved operational system issues.

• Logged incidents via Salesforce; maintained system uptime.

• Received calls from dispatchers and coordinators to resolve any issues that arose with the Railway systems.

UnitedHealth Group – Atlanta, GA (Remote)

Production Support Analyst May 2015 – May 2017

• Oversaw EDI job scripting and system monitoring.

• Resolved job failures and performed after-hours patch support.

• Reduced errors through scripting documentation.

Precyse (FinThrive) – Alpharetta, GA

Application Support Analyst Jan 2007 – May 2015

• Monitored servers using Sitescope and Nimsoft.

• Troubleshot Fusion voice/HL7 interfaces.

• Maintained SQL-based physician records and escalated issues.

• Communicated with HIM staff on various transcription issues.

• Processed STAT requests to transcription teams and ensure delivery of reports

• Escalated and communicated remote server and interface issues to HIM IT departments for multiple clients.

• Received 3 'Caught Shining' Awards.

Education & Certifications

• Relativity Generative AI Pro certification (ID: 401807) – June 2025

• Public Trust Security Clearance – 2022

• Brainspace Certified Specialist (ID: 16799406) - 2020-2022

• Certificate, Information Assurance and Security – University of Phoenix - November 2018

• A.S., Internet Service Technology – Tallahassee Community College - July 2003

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