IT Infrastructure & Remote Support Engineer

James LaChance

***** *. ***** ** *.

Owasso, OK *4055

214-***-**** *****************@*******.***

SUMMARY

An experienced computer and technical professional with strong knowledge of business organization and a proven track record of natural ability to collaborate in a team environment. Accomplished in researching, development, validation, and verification of associated installation and integration methods.

PROFESSIONAL EXPERIENCE

UnitedHealth Group March 1996-Present

Remote IT, Infrastructure

I O Engennier

●Provides basic to advanced local technical support to UnitedHealth Group’s computer user community. Includes installations, upgrades, computing problem resolution and diagnosis of issue severity, recovery, and project implementation.

●Assist in establishing IT procedures.

●Often works independently and acts as a resource for others.

●Handles basic computer training of staff members.

●Maintain all servers, hardware & software on HP & Microsoft OS

●Maintain Desktop OS Build and deployment

●Backup Admin for Active Directory, EMC Storage

●Right Fax Admin

●Blackberry / Good for Enterprise Admin

●EMC IDPA 5800 & 5900

●EMC Avamar / Data Domain

●SCOM

●Altiris

●Bomgar – Remote Support for Work at Home User

●Aid with telecommuter phone and computer set-up for all new hires.

●Using ticket management system for tickets opened through to completion.

●Current support 400+ employees, consisting of both office workers and telecommuters

●On call on a monthly, rotating basis.

SKILLS AND PROFICIENCIES

Proficient with Microsoft Operating system

Proficient with Microsoft Servers

Install, Create / Move mailboxes, Troubleshooting, Monitoring

DAG, Setup, Troubleshooting, Monitoring

PowerShell scripting, Export mailbox to PST,

Active Directory

Skilled in Microsoft software

Symantec AV

Power Shell Scripting

Bomgar

Altiris

Managing Software Licensing

Manage Company Approved Software

EMC Data Protection Advisor

Open Text (Right Fax)

EMC Networker Backup

EMC IDPA (Avamar/Data Domain)

EMC Data Domain

Experience with Cisco Routers & Switches

Configure Call Center voice routes

Experienced in LAN/WAN usage

Experienced with F5 Load Balancer

Test and Integration Expert for technical documentation

Strong interpersonal skills

Ability to prioritize projects – planning, organization, and control

Good communication skills

Detail-conscious

A result driven self-starter

High level of initiative, energy, and enthusiasm

Highly organized, ability to multi-task in a fast-paced environment

Solid oral and written presentation skills

PERSONAL ATTRIBUTES

United States Marine Corps 1992

Oklahoma Notary Public 2026

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