Bilingual Customer Service and Housekeeping

Haruna Haneda

**.*****************@*****.*** Astoria, USA 11106

SUMMARY

I am fluent in both English and Japanese. Professional in communicating with clients and translating.

I am friendly and supportive and willing to give positive energy to clients and the coworkers. Also disciplinal with whatever I work on and patient with solving issues. Truly Committed to contributing to company growth. Helping customers to meet their most needs with passion and care. Promoting all the items stored in the store as a salesperson. Solving issues with responsibility to find the best solution for the business and staff. SKILLS

• Visitor and Customer Relations

• Outstanding Customer Service

• Responsible Serving

• Multilingual in Japanese and English

• Sales techniques

• Cleaning techniques

• Supply organization

• Housekeeping standards

• Customer service

• Inventory management

• Vacuuming and sweeping

• Room preparation

• FLUENT IN [LANGUAGE]

• Vacuuming

• Bathroom cleaning

• Cleaning bathrooms

• Customer service-focused

• Glass and window washing

• Equipment operation

• Multitasking and organization

• Staff training

EXPERIENCE

Housekeeper, Individual Clients, November 2025-Current New York, New York

• Maintained cleanliness in guest rooms and common areas daily.

• Managed laundry operations, ensuring timely washing and folding of linens.

• Organized cleaning supplies and equipment for efficient access and use. Babysitter, Individual Clients, May 2025-Current

New York, New York

• Supervised children's activities and ensured safety during playtime.

• Prepared nutritious meals and snacks based on dietary preferences.

• Developed engaging educational games to promote learning and creativity.

• Communicated regularly with parents about children's daily activities and needs.

• Managed schedules for multiple families, coordinating care times effectively.

• Implemented behavior management strategies to encourage positive conduct.

• Responsibly watched children while parents were out.

• Assisting with meals, snacks, and bedtime routines for the children.

• Maintaining a positive attitude while being patient and understanding with the children.

• Cared for children of various ages and assisted with feeding, dressing and daily activities.

• Monitored children's safety and well-being to prevent accidents and falls. Cashier, YAKITORI TATSU, September 2023-Current

New York, New York

• Stocked shelves with merchandise when needed.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

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• Performed other duties as assigned by management.

• Issued receipts, refunds, credits or change due to customers.

• Resolved customer complaints professionally in accordance with company policy.

• Conducted price checks for special orders or discounts as requested by customers.

• Ensured compliance with all safety regulations within the store environment. Greeted customers and answered any questions they had about the store's products and services.

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Organized promotional displays or arrange merchandise on counters or tables to promote sales.

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• Processed credit card, cash, and check payments, ensuring all transactions were accurate.

• Processed sales transactions to prevent long customer wait time.

• Maintained work area and kept cash drawer organized. Processed efficient and accurate cash, check, debit and credit card payments using Point- of-Sale systems

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• Built and maintained productive relationships with employees.

• Offered customers carry-out service at completion of transaction. Sales Associate, Miki House Usa, June 2025-December 2025 New York, New York

• Assisted customers in selecting products and navigating store layout.

• Processed transactions accurately and efficiently at point-of-sale systems.

• Maintained product displays to ensure attractive merchandising standards.

• Resolved customer inquiries and complaints with professionalism and empathy.

• Educated customers on promotions, product features, and benefits effectively.

• Conducted inventory checks to ensure stock availability and organization.

• Trained new associates on store policies, procedures, and customer service standards.

• Helped customers find specific products, answered questions, and offered product advice.

• Greeted customers and provided exceptional customer service. Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

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• Worked with fellow sales team members to achieve group targets.

• Assisted customers with product selection, sizing and styling.

• Provided accurate information about products, prices and services.

• Maintained cleanliness of store environment including floors, windows, displays.

• Restocked shelves as needed to ensure sufficient inventory levels.

• Built and maintained relationships with peers and upper management to drive team success.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Trained new team members in cash register operation, stock procedures, and customer services.

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Sold various products by explaining unique features and educating customers on proper application or usage.

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Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

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• Upsold additional items based on customer interests and needs.

• Demonstrated product features and benefits for customers' needs.

• Received and displayed product shipments on store retail shelves upon delivery.

• Processed returns, exchanges, and refunds in accordance with company policies. Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

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• Bagged or packaged purchases and wrapped gifts.

Store Manager, COSATEN.LLC, June 2024-May 2025

New York, New York

• Ensured compliance with regulatory requirements and industry standards.

• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

• Provided leadership during times of organizational change or crisis situations.

• Coached, mentored and trained team members in order to improve their job performance.

• Established processes to ensure efficient workflow throughout the organization. Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

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Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

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• Developed and implemented strategies to increase customer satisfaction and loyalty.

• Scheduled interviews for potential candidates and conducted reference checks prior to hire. Evaluated individual and team business performance and identified opportunities for improvement.

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Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

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• Organized team activities to build camaraderie and foster pleasant workplace culture. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

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Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

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• Reviewed completed work to verify consistency, quality, and conformance.

• Managed daily store operations and ensured compliance with company policies.

• Trained and mentored staff to enhance customer service skills.

• Implemented visual merchandising strategies to improve product presentation. Receptionist, The Ultimate Barber, December 2022-May 2024 New York, USA

Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

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• Scheduled appointments for clients, customers, and other visitors. Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

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Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

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Sales Associate, COSATEN.LLC, November 2022-April 2024 New York, New York

• Performed regular follow-ups with clients to ensure satisfaction with purchases.

• Assisted customers in selecting appropriate products or services for their needs.

• Educated customers about products and services offered by the company.

• Provided personalized service to build relationships with customers.

• Advised customers on the latest product features and benefits. Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

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• Maintained current store, product, and promotional knowledge to drive consistent sales.

• Prepared and delivered appropriate presentations on products and services.

• Identified customer needs by asking questions and advising on best solutions. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

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• Greeted and assisted customers to foster positive experiences.

• Recognized security risks to properly handle situations. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

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• Maximized sales by keeping areas tidy, fully stocked and correctly priced.

• Assisted customers in selecting products and navigating store layout.

• Maintained product displays to ensure attractive merchandising standards.

• Collaborated with team members to achieve daily sales goals and improve service.

• Educated customers on promotions, product features, and benefits effectively. Receptionist, Top Ride, August 2021-December 2022

New York, USA

• Served visitors by greeting, welcoming and directing to appropriate personnel

• Scheduled and confirmed appointments and meetings for management team

• Answered and directed incoming calls using multi-line telephone system

• Maintained daily calendars, set appointments with clients and planned daily office events

• Scheduled and confirmed appointments

• Scheduled appointments and maintained and updated appointment calendars Apprentice/Receptionist, Big Bang ink, October 2020-July 2021 Brooklyn, USA

• Completed semi-skilled and skilled work under supervision of fully qualified professionals

• Maintained organization, cleanliness and safety in work areas

• Embraced ongoing education and learning opportunities to develop new skills

• Assisted colleagues in accomplishing planned procedures or activities to increase productivity EDUCATION AND TRAINING

Illustration, Yoyogi Animation School, Tokyo October 2023 - April 2025 Visual And Performing Arts

University of Hawaii At Hilo, Hilo HI

High School Diploma

Yoyogi Animation, Japan

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