Systems & LAN Administrator

Markus Robertson

Flagstaff, Arizona • 602-***-**** • *************@*****.***

Systems/Lan Administrator

* ***** *************/********* ************ with an engineering background and IT skills through previous technical roles, industry certifications and hands-on labs. My expertise in structured problem-solving has driven the resolution of complex technical challenges. Years of experience solving complex technical problems with knowledge of networking, operating systems, cloud computing, and IT support. Known for strong analytical thinking, attention to detail, project management responding to tickets/messages in a remote/hybrid position, developing solutions, implementing changes and the ability to learn new technologies quickly. Seeking to contribute technical expertise and a customer-focused mindset in a systems/lan administrator IT role with opportunities for growth. WORK EXPERIENCE

Engineering Tech

W.L. Gore & Associates 03/2025 - 06/2026

• Ability to identify critical issues and failure modes, perform risk-based decision making, and drive resolution

• Performs routine control and instrumentation maintenance.

• Identify, characterize, and control critical process parameters for products to ensure reliable delivery of products meeting all specifications and customer requirements

• Experience influencing and collaborating with cross-functional teams through strong verbal and written communication.

• Experience working in a regulated industry with established quality systems, documentation requirements, and compliance expectations.

• Strong ability to document, communicate, and present complex technical work to diverse audiences

• Partner with NPD, MFG, Quality, Manufacturing, Supply Chain, and Equipment Engineering to define and execute project schedules for process development, validation, and commercialization of products

• Identify technical uncertainties, apply engineering fundamentals, and drive resolution of complex technical challenges using structured methodologies

• Lead initiatives to improve product quality, process capability, ergonomics, safety, environmental impact, and cost of vascular graft products and processes

• Apply formal problem-solving techniques to investigate nonconformances, raw material issues, and component failures; develop and implement corrective and preventive actions

• Proven capability to apply engineering fundamentals and statistical tools to develop, optimize, and troubleshoot processes

• Ability to travel up to 15%

• Responds promptly to manufacturing needs to keep production running. Medical Device Assembler

W.L. Gore & Associates 02/2018 - 03/2025

• Maintenance and Calibration: Troubleshooting equipment issues using ticketing system, maintain an ergo friendly environment, contacting shop services and equipment coordinators to expediting a resolution.

• Maintenance and Calibration: Performs a wide variety of technician duties such as calibrating and tuning meters, valves, switches, and timers, including electrical, hydraulic and pneumatic to keep equipment production lines running.

• Maintenance and Calibration: Performs a wide variety of electrical duties such as troubleshooting, repairing and replacing motors, and general electrical construction

• Maintenance and Calibration Assists in a wide variety of maintenance duties such as lubrication, adjustment, cleaning and inspection, and repair of equipment.

• Maintenance and Calibration: Operates hand-held/power tools and other equipment as required to repair equipment.

• Onboarding 4 new Maintenance and Calibration techs, working with cross functional M&C teams from other buildings due to no M&C for 4 months.

• Maintains accurate records of repairs using the current ticketing system. MES Sustainment Specialist

W.L. Gore & Associates 03/2022 - 10/2023

• CompTIA A+ Specialist Managing Enterprise-Level Windows Environments.

• CompTIA Network+ Network Troubleshooting to deduce manufacturing downtime

• Strong hands-on experience in MES installation and configuration.

• Experience with MES integration and connectivity, particularly with SAP and databases.

• Ability to troubleshoot technical issues effectively.

• Perform hands-on MES installation, configuration and connectivity preparation.

• Implement technical designs and standards defined by the client technical lead.

• Manage project level documentation and ensure accurate handovers to teams.

• Advanced Troubleshooting and System Diagnostics.

• Continuous Learning and Adaptability.

• Hardware Diagnostics and Repair.

• Responds promptly to customer needs submitted by the manufacturing, customer, and/or outside stakeholder to resolve issues..

• Various software applications, their functionalities, and how to troubleshoot common software problems.

• Installing, configuring, and repairing hardware and software components such as scanners, printers, tablets, peripherals, etc.

Assistant Grocery Manager

Sprouts Farmers Market 10/2016 - 02/2018

• Assist the Grocery Manager in managing and merchandising the department for maximum productivity and profit

• Responsible for ordering and inventory controls, product quality, and supervision of the Grocery team Nutrition Manager, grocery clerk, cashier

Fry's Food and Drug Stores 06/2011 - 10/2016

• Maintain an awareness of inventory/stocking conditions to capture ordering system integrity including Computer Assisted Ordering and balance on hand (BOH) accuracy

• Check condition, accuracy of quantity, pricing, and temperature of product received

• Ensure inventory management for all delivered product

• Ensure all vendors follow company policies and procedures including vendor dress code Bagger

Fry's Food and Drug Stores 06/2007 - 07/2009

• Unload groceries and operates checkout terminal; executes monetary transactions for customer as needed

• Bag groceries and loads into shopping carts as needed SKILLS

Skills, Interest & Competencies: 5 years in Gore manufacturing building products and navigating a quality system in a regulated environment, Ability to troubleshoot and multitask while maintaining organization, Advanced experience working within Microsoft Office (Outlook,Word,Excel,Access,Teams,One Drive,SharePoint),tracking equipment,raw materials, Computer systems, Customer service to both internal and external customers, Data analyst, Data-driven decision-making, decision making, Experience evaluating vendor hardware,tools,equipment,materials,technical documentation, Experience troubleshooting,updating and installing software on tablets,phones,pc hardware,scanners,printers,PLCs,HMIs, General IT

, hand and power tools, Have demonstrated written &oral communication skills with preparing and driving change order meetings,communicating with other team functions and stakeholders, Innovation, Maintenance and Calibration Backup for five years in a production environment when equipment issues occur, MES Super User in manufacturing,navigating and working with quality objects, Power BI, prioitization, Product lifecycle management, Quality minded and detail-oriented with a strong work ethic, Remote work, SOP creation/updates, Strong communication skills with cross-functional teams to ensure business success, Strong customer service and communication skills with the ability to support users of varying technical skill levels, Technical writing, User feedback

EDUCATION

Associate of Science- Information Technology

Coconino Community College 01/2018 - 01/2019

Northern Arizona University 01/2009 - 01/2011

PROJECTS

Continuous improvement workstation redesign

• Problem: After an overhead light fell and almost hit an associate, I assessed all overhead lights in the clean room and found they can be more secured to the workstations.

• Action: To resecure the overhead lights on the workstation with better bolts and washers.

• Impact: The workstations' overhead lights were secured to the workstations proving associate safety while at the workstations.

Get the offline training line up and running

• Problem: Offline production line is not ready for trainers to train new associates.

• Action: To set up, test and install tools, equipment, aids, and hardware to run like a production environment.

• Impact: Trainers can start training offline production line sooner after missing the deadline. Update MES tablets and install monitoring software

• Problem: Tablets need widows updates for security reasons and monitoring software.

• Action: Test install of monitoring software and when production is down install windows updates and monitoring software on about 150 tablets

• Impact: Tablets are now more secure and MES hardware teams can assess the performance of tablets. Implement a new machine into production environment

• Problem: New machine to slit film and update for more automation

• Action: Help bring in a new machine to test, make software updates to fit our production environment and validate the machine for our use.

• Impact: New machine is more automated/ robust for manufacturing and able to slit new film.

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