Customer Service & Call Center Specialist
Resume:
Stacy Curtis
**** ***** ****** ******, ********
870-***-**** ************@*****.***
Professional Summary
Customer-focused professional with over 24 years of experience in fast-paced environments requiring strong communication, problem-solving, and organizational skills. Experienced in handling phone communication, data entry, scheduling, documentation, and customer support while maintaining professionalism and accuracy. Proven ability to manage multiple responsibilities, resolve issues efficiently, and provide excellent service to both internal and external customers. Seeking a virtual call center position where strong communication skills and dedication to customer satisfaction can contribute to team success.
Core Qualifications
Customer Service & Support
Inbound & Outbound Calls
Data Entry & Documentation
Problem Resolution
Communication Skills
Multitasking
Team Leadership
Scheduling & Coordination
Microsoft Word, Excel & Outlook
Time Management
Administrative Support
Conflict Resolution
Remote Work Readiness
Attention to Detail
Professional Experience
Armtec Defense — East Camden, Arkansas
Production Manager
September 1999 – Present
Communicated with employees, supervisors, and departments daily to coordinate operations and resolve issues.
Maintained accurate production records, reports, and data entry documentation.
Conducted employee coaching and training sessions to improve performance and productivity.
Managed scheduling, resource allocation, and workflow coordination in a fast-paced environment.
Assisted with problem-solving and handled production concerns professionally and efficiently.
Demonstrated strong multitasking abilities while managing multiple priorities and deadlines.
Provided leadership and support to team members while maintaining company standards and policies.
Worked effectively under pressure while maintaining accuracy and professionalism.
Additional Roles at Armtec Defense
Operations Specialist
Production Lead
Quality Inspector
Production Assembler
Taco Tico — Camden, Arkansas
Shift Supervisor
August 1997 – September 1999
Delivered excellent customer service in a fast-paced environment.
Managed employee schedules and daily shift operations.
Handled customer concerns and resolved issues professionally.
Completed reports, deposits, and administrative tasks accurately.
Cigna Insurance — Camden, Arkansas
Secretary
January 1996 – August 1997
Answered incoming phone calls and directed inquiries appropriately.
Assisted customers and office staff with administrative support.
Performed data entry, file management, and mail distribution.
Maintained professionalism and confidentiality while handling office tasks.
Southern Arkansas University — Camden, Arkansas
Receptionist
January 1995 – January 1996
Managed front desk operations and multi-line phone systems.
Assisted students, staff, and visitors with questions and office support.
Performed data entry, filing, and administrative duties.
Maintained organized records and accurate documentation.
Education
Southern Arkansas University
Business Administration Coursework
Executive Secretarial School of Business
Business Administration Coursework
Columbia Southern University
Business Administration Coursework
Technical Skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Data Entry & Documentation
Email Communication
Scheduling Systems
E-Time System
Administrative Support
Remote Communication Skills
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