RN Hospice Clinical Director & Case Management

JESSICA KASER

Nurse

575-***-**** • Clovis • *******.*****@******.***

Work Experience

Director of Clinical Services

Interim Hospice • Clovis

**/**** – Present

Directs comprehensive hospice clinical operations, ensuring high-quality patient care. Supervises a team of RN Case Managers, CNAs, chaplain, and office staff, fostering a collaborative environment.

Leads Interdisciplinary Group (IDG) meetings and oversees the development and implementation of patient Plans of Care.

Conducts regular chart audits to ensure adherence to best practices and compliance with CHAP and CMS regulations.

Mentors clinical staff to promote professional growth and maintains a state of readiness for regulatory surveys.

Utilizes ICD coding for patient charts to ensure accurate diagnosis reporting and appropriate reimbursement.

RN Case Manager

Interim Hospice • Clovis

05/2023 – 06/2025

RN Case Manager

Compassus Hospice • Clovis

12/2021 – 05/2023

Travel ICU RN

Clark Memorial Hospital • Clovis

08/2021 – 12/2021

Travel ICU RN

Minden Medical Center • Clovis

02/2021 – 05/2021

Detail-oriented Registered Nurse with over 5 years of progressive experience in clinical operations, case management, and quality assurance, including extensive work in hospice settings. Proven ability to conduct thorough chart audits, ensure regulatory compliance with CMS and CHAP, and lead interdisciplinary teams. Adept at ICD coding for accurate reporting and reimbursement. Eager to leverage clinical expertise and strong analytical skills to excel as a Nurse Appeals & Hearings Specialist at Gainwell Technologies, contributing to efficient and accurate resolution of provider appeals. Emergency Room RN (PRN)

Muleshoe Area Medical Center • Clovis

ICU RN

Plains Regional Medical Center • Clovis

Licensed Practical Nurse

Retirement Ranch • Clovis

Education

Associate degree - Nursing

Clovis Community College • Clovis

Skills

Certificates

Registered Nurse (RN)

CPR/BLS Certification 10/2026

Hospice Operations Regulatory Compliance (CMS/CHAP) Quality Assurance & Chart Auditing Policy & Procedure Development Performance Improvement HomeCare HomeBase (HCHB) Survey Readiness Clinical Leadership Interdisciplinary Leadership Clinical Coding Medical Coding Communication Case Management Documentation Management

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