Final-Year E-commerce Business Analyst Intern

Final-year E-commerce student at the University of Information Technology (UIT – VNU-HCM)

with knowledge of information systems, business processes, and enterprise operations. Interested in pursuing a Business Analyst role to further develop skills in requirement analysis, workflow modeling, and collaboration between business and technical teams. SUMMARY

EDUCATION

University of Information Technology (UIT), VNU-HCM Ecommerce Bachelor’s Degree - Good Classification

GPA: 8,75

Conduct Score: 99/100

2022 - 2026

098******* *************@*****.***

NGUYEN HIEU NGHIA

Business Analyst

SKILLS

Business Analysis: Requirement Gathering & Analysis, User Story / Use Case / Acceptance Criteria, UAT Testing, SRS/BRD Documentation

04/08/2004

District 4, HCMC, Vietnam

Process & System Modeling: UML/BPMN Modeling, Business Process Analysis, RESTful API & System Architecture, Database Fundamentals & SQL.

Business Thinking & Domain: E-commerce, CRM & ERP systems (Odoo), Customer Journey & Conversion Funnel, UX Thinking

Tools & Technologies: Postman, Figma, Draw.io/StarUML/Camunda, MySQL/Firebase, Web/Mobile Development Concepts (ReactJS, Node.js). Soft Skills: Problem Solving & Critical Thinking, English (Documentation & Communication), Team Collaboration.

CERTIFICATIONS

TOEIC Listening and Reading 770 by IIG Vietnam

TOEIC Speaking and Writing 300 by IIG Vietnam

Mar. 2026

Mar. 2026

ACADEMIC PROJECTS

Blinkiy - E-commerce Ecosystem Business Analyst Feb. 2024 – Jan. 2026. Conducted competitor benchmarking across 7 e-commerce platforms to architect core features and optimize 3+ user personas; managed a product backlog of 30+ functional requirements. Conducted user surveys and research to identify pain points, translating user insights into interactive UI/UX wireframes and prototypes for both Web and Mobile platforms using Figma. Designed 16+ end-to-end user flows for Customer and Admin, ensuring seamless feature and data mapping between Web and Mobile platforms.

Authored comprehensive Software Requirement Specifications (SRS) covering both Functional and Non-functional requirements, detailed Use Case Specifications and UML diagrams (Activity, Sequence, BPMN) for 16+ features involving 3 key actors (Customer, Admin, System) to provide clear development blueprints.

Engineered API-driven integration between the website and Odoo CRM/Sales using Postman, automating lead generation from online product consultations to optimize the Customer Journey. Conducted functional testing and basic UAT to verify core platform features against acceptance criteria, ensuring system stability and high-quality deliverables. Travel Social - Travel Booking Website Front End Developer Sep. 2024 – Dec. 2024. Collaborated in cross-functional team sessions to gather, analyze, and refine product requirements, translating business ideas into functional Travel Booking features Analyzed and mapped out customer-facing user flows specifically for the Web platform. Developed responsive front-end interfaces using ReactJS, ensuring the implementation strictly adhered to analyzed functional requirements and UI/UX design specifications. Conducted API Testing using Postman to verify RESTful APIs, actively collaborating with Backend Developers to troubleshoot data mismatches and ensure smooth front-to-back integration. Analyzed and designed an e-commerce ecosystem for a feng shui accessories business, including website/mobile application workflows, payment processes, ERP operations, and CRM management. Responsibilities:

Participated in the analysis and development of a travel social booking platform that allows users to search destinations, book accommodations, and manage travel orders. Responsibilities:

EXPERIENCE

AWARDS

Academic Scholarship – UIT, VNU-HCM (2022–2024, 3 consecutive semesters) Outstanding Campaign Member – UIT Volunteer Campaigns (2024–2025) Green Summer Campaign (2024, 2025) Spring Volunteer Campaign (2025) DOTB SOFTWARE CO.,LTD Marketing Jul. 2025 – Nov. 2025. Work as a marketing intern supported marketing and consulting activities for CRM/ERP solutions targeting English centers, researched customer needs and operational workflows in education businesses, communicated and coordinated with partners and customers, collaborated with internal teams to understand CRM, sales, and business processes, and contributed to digital transformation campaigns and solution-related content.

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