Director, Program Delivery, Project Delivery

NICHELLE L. BROUSSARD, PMP®, CPM

Atlanta, Georgia 30081-8547 404-***-**** ************@*****.*** https://www.linkedin.com/in/nlb1908

~ SENIOR EXECUTIVE / PROGRAM/PROJECT MANAGER~

QUALIFICATIONS PROFILE

Accomplished and results-driven professional, with more than 20 years of proven experience in global services, program, cloud-enablement solution development, and digital transformation services in the Life Science/MedTech, State & Local Government, Utilities & Energy, and Consumer Goods sectors. Recognized as an articulate communicator, able to engage with C-level and senior management, stakeholders, and business partners to drive significant business growth. Equipped with exceptional business acumen proven through successful, on time, and within budget implementations and product launches. WORK CHRONOLOGY WITH ACCOMPLISHMENTS

The Niche Studio Atlanta, GA (Remote – Global)Jan 2023 - Present Sr. Director, Program Delivery

Manage the overall delivery of specific digital transformation, Agentic AI, and technology initiatives; set tactical plan for the execution of the strategic objectives of the program(s) or product launches. Microsoft Redmond, WA

Director, Program Delivery Executive, Azure Cloud and AI (Remote – Global)JAN 2020 – Dec 2022

Successfully managed and delivered multiyear digital transformation initiatives and product launches for State and Local (Commonwealth of Massachusetts and the State of Nevada), life sciences (Stanford Medical), and retail verticals (Coca-Cola and McDonalds).

IBM Global Business Services Inc. New York, NY

Executive Principal Project Manager, Complex Projects (Remote – Global)JAN 2015 – DEC 2019

Owned full P&L responsibility for the GBS accounts. Develop and manage annual budgets, headcount planning, and capital expenditure in alignment with financial targets.

Drove efforts in implementing and delivering global, multiyear, complex digital transformation initiative and product launch worth $500M (Tiffany & Co, Philips Healthcare, Baker Hughes) Vodafone Global Enterprise New York, NY

Global Principal Project Manager, Machine Learning (Remote – Global)JAN 2011 – DEC 2014

Received numerous awards by steering global and multi-year transformation initiatives worth $150M (Boston Scientific and Cameron Health) while maintaining efficient resource management RMC Atlanta, GA

Principal Director, Products

Led and oversaw product teams effectively educating and influencing executive management to achieve project goals. American Express New York, NY

Senior Global Business Relationship Manager

Orchestrated the global POA (merchant) submissions infrastructure initiative to accept transactions received from US, Canada, and EMEA Proprietary AE Acquirer submitters (submitting only in US dollar currency) using the new global standard industry formats.

EDUCATION

Bachelor of Science Fisk University, Nashville, TN Master of Science Georgia Institute of Technology, Atlanta, GA PROFESSIONAL AFFILIATIONS

Chief (Private Membership Network for Women Executives) National Society of Black Engineers

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NICHELLE L. BROUSSARD, PMP®, CPM

Atlanta, Georgia 30081-8547 404-***-**** ************@*****.*** https://www.linkedin.com/in/nlb1908 Project Management Institute (PMI) & Women in Technology (WIT) FUNCTIONAL SKILLS WITH EXPERIENCE

Program/Product Management

Provide implementation / launch strategy, leadership and oversight to global teams by building, scaling, and leading infrastructure initiatives to deliver consistent, high-quality, and rapid time-to-value for all programs globally

Successfully execute global plans while closely monitoring the entire lifecycle of enterprise-wide initiatives and/or product launches by leading cross-functional enterprise-wide strategy, planning sessions for digital transformation initiatives and/or product launches

Drive operational efficiencies across all key areas and own the end-to-end launch ecosystem, including strategy, organizational design, performance management, and cross-functional alignment and by promptly dealing with capacity planning and cross-functional interdependence, risks, and issues

Develop and execute strategic launch playbooks and operational plans for product portfolios

Own global performance targets; KPIs, OKRs, and governance models Client Relations and Customer Success

Coach and influenced project and product teams to achieve the highest quality of customer success and satisfaction with each project, while maintaining adherence to objectives and achieving financial targets

Establish seamless connections between C-Suite, stakeholders, customers, internal frameworks, project, product teams, and partners to meet client expectations

Collaborate with stakeholders to identify growth opportunities Internal/External Collaboration

Provide status updates, key metrics, and deliverables to the Steering Committee and executive management

Drive value-added processes to aid project managers with timely delivery of high-quality projects while paying close attention to allocated budget

Managed daily internal and external communication to nurture long-term customer and vendor relationships

Facilitate open communication among stakeholders, executive management, clients, internal team, and key partners

Organizational Leadership

Maximized performance and productivity by supervising and coaching 25 direct reports, 100+ indirect reports, FTEs, sub-contractors on career path development

Negotiates statements of work and facilitating E2E, GTM, global complex engagements by leading business, technology, engineering, and partner organizations

Informed and guided executive management to achieve desirable outcomes Compliance, Regulatory and Risk Management

Observed compliance with all relevant and applicable laws, regulations, and policies

Completed Regulatory Filings; FDA, MDA, HIPPA, MDR, PMDA for medical devices

Pinpointed, analyzed, and assessed potential risks and strategies to mitigate risk 2 PAGE

NICHELLE L. BROUSSARD, PMP®, CPM

Atlanta, Georgia 30081-8547 404-***-**** ************@*****.*** https://www.linkedin.com/in/nlb1908 PROFESSIONAL DEVELOPMENT

Certification Certified IT Project Manager (CPM), Georgia Institute of Technology Project Management Professional (PMP) Certification, Project Management Institute IBM Project Certification, IBM

Azure Fundamentals, Microsoft Corporation

Leadership Development, Microsoft Corporation

Training

Courses

Accessibility in Action, Microsoft Accessibility,

Agile Foundations (Agile Methodologies and Agile Project Management), LinkedIn Learning, Scrum: The Basics, LinkedIn Learning,

SalesForce Associate, SalesForce

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