Aspiring Data Analyst - Operations & Analytics

Tamara McCondichie

Dallas, Texas 708-***-**** *****************@*****.*** LinkedIn Data Analytics Portfolio Motivated aspiring data analyst with ten years of experience in the restaurant industry, overseeing daily operations, managing teams, optimizing business processes, with a completed Google Data Analytics certificate. Experienced in data visualization, report generation, creative problem solving, daily workflow, and record management with expertise in Microsoft 365, Google Workspace, Slack, Zoom, JIRA, Kaggle, SQL, Tableau, and Loom. Seeking a data analytics role with opportunities to lead, grow, and proactively solve issues with a company with similar values and goal alignment.

RELEVANT SKILLS & EXPERTISE

Tools/Languages: Spreadsheets, SQL (BigQuery), Tableau, R (RStudio), Customer Relationship Management (CRM), JIRA

Data Management: Data Collection, Data Cleaning, Data Structures, Data Analysis, Data Visualization, Data Ethics, Data Warehousing, Agile Methodologies, Records Organization and Management Software Platforms: Microsoft 365 Suite, Google Workspace, Slack, Zoom, Kaggle, Loom Strengths: Problem-Solving, Collaboration, Attention to Detail, Project Management, Leadership, Typing, Time Management, Self-Management, Strong Verbal and Written Communication, Critical Thinking, Presentation Skills, Analytical Thinking, Quality Assurance, Team Building, and Conflict Management DATA ANALYSIS PROJECTS

Call Center Performance Excel Dashboard Project Link 09/2024

● Cleaned and analyzed a dataset on call center performance in Excel, creating views with data subsets to analyze call volume, handling time, agent performance, and customer satisfaction.

● Imported views to Microsoft Excel to clean and format data for use in visualizations

● Created various visuals in Excel, including bar charts, line graphs, donuts, and a map chart, to display data conclusions, then compiled them into an interactive dashboard PROFESSIONAL EXPERIENCE

Planned Career Break

01/2024 - Present

● Manage household operations, which include budgeting, scheduling, and multitasking for robust family maintenance

● Develop strong organization, time management, and problem-solving skills by overseeing family logistics, education, and activities

● Continue professional development through self-study and online courses and enthusiastic about returning to the workforce

Assistant General Manager • Dave’s Hot Chicken, Irving, Texas 05/2021 - 01/2024

● Oversaw inventory by ordering precise quantities of stock according to projections to revise inventory levels, reduce waste, and increase profitability

● Managed budget implementations, employee reviews, training, schedules, and contract negotiations to enhance team productivity, reduce operational costs, and improve overall business efficiency

● Resolved customer concerns and issues and offered thoughtful solutions to maintain customer satisfaction, resulting in customer loyalty and retention

● Oversaw computer database and maintained organized physical filing systems to promote data procurement and ensure regulatory requirements

Fulfillment Center Associate • Amazon Warehouse, Dallas, Texas 09/2020 - 05/2021

● Consistently followed on-screen prompts and directions for various tasks, ensuring timely completion and contributing to a 20% increase in overall workflow efficiency

● Educated staff on organizational mission and goals to help employees achieve success, contributing to an increase in employee retention by 20%

● Coached 20+ new hires on daily performance for improvement and conducted evaluations, resulting in a smooth onboarding experience and accuracy in operations

● Received, inspected, and put away inventory to ensure product meets quality requirements, supporting a 30% improvement in operational efficiency

● Effectively communicated with management, addressing system errors through active listening, resulting in reduced unresolved customer issues while maintaining confidentiality Assistant Manager • Potbelly Sandwich Shop, Garland, Texas 08/2014 - 08/2020

● Implemented sales cycle procedures related to new business development, increasing sales and improving the overall efficiency of the business development process

● Conducted superior training and leadership to 10+ teams to boost performance and help team members achieve yearly performance targets, which resulted in higher employee satisfaction

● Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layout, achieving the highest level of sanitization from the local health department

● Prepared shift summary reports for upper management and communicated progress on goals daily, ensuring alignment with team objectives, which contributed to a significant increase in team goal achievement

EDUCATION, CERTIFICATES, & CERTIFICATIONS

Google Data Analytics Certificate • Merit America, Virtual 01/2025

● Cultivated skills in the collection, transformation, organization, and visualization of data in order to draw conclusions, make predictions, and drive informed decision-making

● Completed hands-on labs and a capstone project (case study) to master the art and science of asking questions, preparing, processing, analyzing, visualizing, and acting on data as encountered in real-world scenarios

● Collaborated with training cohort to gain proficiency in team-based project management, task prioritization, problem-solving, and frequent use of Google Workspace tools Professional Scrum Master 1 Certificate (PSM1) • Scrum.org, Virtual 01/2022

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