Customer Service & Data Collection Specialist

Nariah Coley

470-***-**** ***********@*****.***

Professional Summary

Dedicated customer service professional with experience in retail leadership, customer support, data collection, logistics, and customer-facing roles. Skilled at building positive customer relationships, resolving concerns, maintaining accurate records, and supporting team success in fast-paced environments. Strong communication, organization, and problem-solving abilities.

Professional Experience

FedEx – Package Handler Oct 2025 – Dec 2025

Loaded, unloaded, and sorted packages while meeting productivity and safety standards.

Used scanning systems to track shipments and ensure accurate routing.

Maintained an organized work environment to support efficient operations.

Collaborated with team members to meet daily warehouse goals and deadlines.

Journeys Kidz – Assistant Manager Aug 2025 – Dec 2025

Assisted with daily store operations and team supervision.

Delivered excellent customer service and resolved customer concerns effectively.

Supported employee training, scheduling, and sales performance goals.

Managed merchandising, inventory tasks, cash handling, and store presentation.

Dynata, LLC – Data Analyst / Survey Agent Nov 2024 – Oct 2025

Conducted outbound surveys and collected customer feedback with professionalism.

Accurately entered and maintained participant information in company databases.

Followed company procedures and scripts to ensure quality and compliance.

Managed detailed call records and maintained accurate documentation.

Handled high call volumes while providing a positive customer experience.

Target – Guest Advocate Jul 2022

Assisted guests with purchases, returns, and product inquiries.

Processed transactions accurately using point-of-sale systems.

Provided friendly, efficient service to enhance customer satisfaction.

Handled cash and electronic payments with accuracy and accountability.

Education

Douglas County High School — High School Diploma

Skills

Customer Service, Call Center Support, Data Entry, Inventory Management, Order Fulfillment, Cash Handling, Microsoft Word, Microsoft PowerPoint, Computer Operations, Team Collaboration, Time Management, Problem Solving

Certifications

CPR Certification

Food Handler Certification

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