Product & Operations Analytics Leader

JASON GUILLEN

Allen, TX 214-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Data-driven product and operations professional with 10+ years of experience leading cross-functional initiatives, system enhancements, and process optimization efforts within fast-paced technology and customer support environments. Skilled in roadmap support, requirements gathering, Agile collaboration, data analytics, and stakeholder management. Proven ability to translate business needs into scalable solutions that improve operational efficiency, reporting visibility, and customer experience. CORE SKILLS

• Product & Process Improvement

• Agile & Cross-Functional Collaboration

• Requirements Gathering & Documentation

• SQL & Data Analysis

• Dashboard Development & Reporting

• Stakeholder & Partner Management

• Business Intelligence (Power BI/Tableau)

• System Migration & Implementation

• Workflow Automation

• Jira & User Story Development

• Operational Performance Analytics

• Excel (Advanced), PowerPoint

PROFESSIONAL EXPERIENCE

Priceline – Dallas, TX

Senior Supplier Support Analyst Jan 2024 – Apr 2026

• Led cross-functional initiatives to improve supplier platform functionality, operational workflows, and reporting capabilities through data-driven analysis and stakeholder collaboration.

• Supported roadmap planning and enhancement initiatives by identifying operational pain points and recommending scalable process improvements.

• Partnered with Engineering, Operations, and external partners to execute large-scale platform migration projects, ensuring successful implementation and minimal disruption.

• Developed automated dashboards and reporting tools using SQL and BI platforms to improve visibility into supplier performance, inventory trends, and operational KPIs.

• Gathered and documented business requirements for system enhancements and process automation initiatives.

• Improved data integrity and operational efficiency by implementing validation frameworks and monitoring processes.

Supplier Support Analyst Jul 2018 – Jan 2024

• Collaborated with technical and business teams to troubleshoot platform issues, improve workflows, and support ongoing product enhancements.

• Analyzed operational and supplier performance data using SQL and Excel to identify trends and support strategic decision-making.

• Created recurring and ad-hoc dashboards that improved visibility into operational performance and customer support metrics.

• Led onboarding and training initiatives by developing process documentation and knowledge resources for internal teams.

• Worked closely with IT and cross-functional stakeholders to support continuous improvement initiatives and enhance user experience. Senior Accountant Jul 2014 – Jul 2018

• Led process improvement and automation initiatives that streamlined financial operations and reduced manual effort.

• Managed complex reconciliations, reporting, and month-end close activities while ensuring compliance with internal controls and reporting standards.

• Analyzed financial and operational data to identify discrepancies, improve reporting accuracy, and support leadership decision-making.

• Collaborated with cross-functional teams to improve financial workflows and operational efficiency.

Risk Management Analyst Aug 2012 – Jul 2014

• Conducted data analysis on fraud and chargeback trends to identify operational risks and recommend mitigation strategies.

• Developed reporting dashboards and tracking tools to monitor performance metrics and support business decision-making.

• Partnered with Finance, Operations, and IT teams to improve dispute resolution processes and recovery outcomes.

• Delivered actionable insights through reporting and trend analysis to support operational improvements.

EDUCATION

Bachelor of Business Administration in Economics

Stephen F. Austin State University

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