almost everything

ERIC JACKSON

Schenectady, NY *****

518-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Professional with experience in assessing and evaluating complex information. Skilled in critical analysis, problem- solving, and decision-making. Strong focus on team collaboration and achieving results. Adaptable with expertise in attention to detail, accuracy, and high degree of reliability. WORK

9/2025 TO CURRENT LIVING RESOURCES– ALBANY, NY

• Delivered exceptional customer service while managing high-volume foot traffic and calls

• Resolved guest concerns efficiently and escalated issues when appropriate

• Processed payments, check-ins/check-outs, and basic transactions

• Maintained accurate records and protected confidential information 06/2024 to 12/2024 Unemployment Insurance Account Examiner New York Department of Labor – Albany, NY

• Engaging in a variety of accounting activities, adjust employers' tax accounts and answer employers' inquiries regarding overpayment, underpayment, and tax rates assigned

• Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.

• Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.

• Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner. 11/2022 to 06/2024 Information Desk Clerk

Sunnyview Rehabilitation Hospital – Schenectady, NY

• Resolved customer problems and complaints

• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers

• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments

• Collected and distributed messages to team members and managers to support open communication and high customer service

• Managed approximately 30 incoming calls, emails and faxes per day from customers 04/2022 to 08/2023 Clerk Processor

Educational Vistas – Colonie, NY

• Supporting clerical assistance in the development, administration, scoring and analysis of all assessment types Educational Vistas Grade K-9 ELA & Math, Science Assessments and sets of 'K-8 Pre and Post Assessments for ELA & Math Science.'

• Additionally was a driver picking up and dropping off tests for EV scoring all throughout New York State

03/2021 to 11/2022 Driver

Care For You – Schenectady, NY

• Picking up and dropping passengers off to Medical appointments

• Followed all relevant traffic laws and safety regulations

• Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs

• Utilized GPS and other navigation tools to plan routes and stay on schedule.

• Achieved safe driving records by consistently following traffic rules and regulations.

• Delivered goods and products to customer on time and in excellent condition.

• Followed all relevant traffic laws and safety regulations. 10/2016 to 03/2021 Marketing Agent East Coast Driver Enterprise Holdings – NorthEast

• Maintain car lot by checking in new cars entering lot

• Preparing cars to be transported by trucks to different regions all over the country

• Transporting lease and sold cars to car dealerships, auction lots and body shops all over capital region

• Acquired, developed, and frequently serviced over 50 new accounts. 05/2016 to 10/2016 Front Desk

YMCA

• Responsible for providing daily services to all members and program participants

• Accurately input new membership sales, renewals and programs into the computer

• May assist in training new staff

06/2015 to 11/2015 Transit Driver

Best Cleaners

• Sorted cleaned finished clothes from cleaning machines to hang to proper stores

• Accomplishments no accidents

• Skills Used customer service driving skills to and from offices, checking fluid levels 03/2010 to 05/2012 Cable Supervisor/Lead Sales Administrator Time Warner

• Interpreted and communicated work procedures and company policies staff

• Reviewed and checked work of subordinates such as reports, records, and applications for accuracy and content and corrected

EDUCATION

Bachelor of Arts: Business Administration

Stockton University - Pomona, NJ

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