Client Support & Crisis Management Specialist

Shannon Borch-Rodriguez

*******************@*****.*** 475-***-**** WEST HAVEN, CT 06516

WORK EXPERIENCE

RETAIL WORK BURLINGTON FACTORY ORANGE CT

June 2023 - Present • Orange, CT

RETAIL WORK, CARING FOR CUSTOMERS' NEEDS, CHECKING THEM OUT AS A CASHIER, WORKING IN THE RECEIVING AREA, PUTTING

MERCHANDISE AWAY. NEEDED A BREAK FROM SUBSTANCE ABUSE AND MENTAL HEALTH COUNSELING. AFTER SOME TIME ON

UNEMPLOYMENT AND VOLUNTEERING WITH CHURCH. I FEEL MUCH BETTER. AT THIS JOB, THROUGH WORKING WITH ALL INDIVIDUALS IN

THIS RETAIL ROLE, I CAN SEE WHO IS HURT, ABANDON OR IN NEED OF MENTAL HEALTH SCREENINGS. PLEASE CONSIDER ME AS A

CANDIDATE FOR THIS POSITION. I HAVE WORKED 15 YEARS IN THE FIELD HAVE MUCH MORE to GIVE THE COMMUNITY.

HEAD TEACHER

September 2022 - March 2023

HEAD TEACHER IN A BIRTH to SCHOOL READINESS PROGRAM FUNDED BY THE STATE AND NEW HAVEN COUNTY. DID NOT AGREE WITH

CULTURE AND POLICY OF PROGRAM AND LEFT AFTER A MUTUAL DECISION AT MY 90-DAY REVIEW.

PRIMARY CLINICAL COUNSELOR FOR RECOVERY NETWORK OF PROGRAMS Recovery Network of Programs, Inc.

September 2021 - May 2022 • Bridgeport, CT

Recovery Network of Programs, Inc. (RNP), is a private, non-profit, social service agency which has been serving the Greater Bridgeport Community and

Fairfield County area 1972 To Till . RNP is dedicated to helping those living with substance use, mental health disorders, and homelessness. Our mission is

to restore hope, health, and wellbeing for individuals and families in a recovery environment that embraces compassion, dignity, and respect. Horizons This

program, located in Bridgeport, Connecticut, is a CARF accredited, intensive short-term inpatient program for individuals struggling with addiction or co

occurring with addiction and mental health. Clients consist of males and females, aged 18 or over with a substance dependence disorder, including those

receiving or in need of medication-assisted services for opiate addiction. Psychiatric services are provided on-site. Post-discharge referrals are made to a

variety of housing resources as well as outpatient addiction and mental health services. Clients who complete successfully are encouraged to become

members of the alumni group to offer hope to those who are beginning the recovery process.

AMAZON SORTING AREA

March 2021 - June 2021

FROM MARCH 2021 to JUNE 2021. THE WORK WAS VERY PHYSICAL AND I COULD NOT KEEP UP WITH THE HOURS 4 : 30PM-5 : 00AM AND CARE

FOR MY FAMILY AS WELL.

TEMPORARY EMPLOYEE IN A DCF GROUP HOME FOR ADOLESCENT BOYS AGES 13-21 APT FOUNDATION RESIDENTIAL

SERVICE DIVISION (RSD)

October 2019 - January 2020 • Bridgeport, CT

THIS FALL (10/19-1/19), to THE NEW YEAR, PLACED AS A TEMPORARY EMPLOYEE IN A DCF GROUP HOME FOR ADOLESCENT BOYS AGES 13

21 AS LONG AS THEY WERE IN SCHOOL, THEY HAD DCF ASSISTANCE. THE RESIDENTS WERE DIFFERENTLY ABOUT to AGE OUT OF THE DCF

SYSTEM, WERE UP FOR ADOPTION, AND PARENTS HAD LONG SIGNED AWAY PERMANENT CUSTODY OF RIGHTS OR LOST THE RIGHTS to

THEIR CHILDREN to THE DEPARTMENT. THE RESIDENTS WERE DIAGNOSED WITH VARIOUS CO-OCCURRING DISORDERS FROM PTSD, BI

POLAR, SCHIZO-EFFFECTIVE DISORDER, AUTISM AND MANY MORE. SEVERAL OF THE RESIDENT'S SELF REPORTED SMOKING MARIJUANA

AND DISCLOSED TRYING to BEGIN THE PROCESS to GET A MEDICAL CARD SO IT WOULD BE LEGAL to USE MARIJUANA AS A MEDICATION. AS

THIS WAS A TEMPORARY POSITION, THE AGENCY ENDED THE ASSIGNMENT. I HAVE THE OPTION to APPLY to THE AGENCY OR WAIT FOR

ANOTHER PLACEMENT FROM THE TEMPORARY AGENCY.

WOMEN'S RECOVERY SPECIALIST ADVANCED BEHAVIORAL HEALTH

February 2014 - December 2018

Women's Recovery Specialist works from a trauma informed, gender specific, and strength-based perspective to assist and provide recovery case

management services to women whom have accessed Women and Children's Residential Treatment Facilities. Responsibilities include initial intake with

women when they enter a woman and children's residential substance abuse treatment facility in designated geographical area. Women's Recovery

Specialist work with clients while in treatment to ensure quality, appropriate services are available while in the residential environment. Caseload consists of

60+ women pregnant, parenting or in the process of reunification with their children. Clients are followed by the Women's Recovery Specialist as they return

to the community to support recovery and sustained change for themselves and their families for up to 6-9 months. Work is done autonomously as we

represent ourselves as mentors to clients served. A calendar is set up weekly that is shared with supervisor. Our notes and work must match our agendas as

well as the success of our clients in the community. Notes are entered into an electronic record system, Advix, as well as treatment plans and reviews.

Position requires close collaboration with Department of Children and Families and the residential facility counselors and supervising clinical team.

Community resources and linkage are necessary for clients' needs such as diaper banks, resources for vocational training, returning to school to obtain DED

and continuing education such a Community College. Collaboration for the success of women's recovery from substance use, trauma, domestic violence and

related issues with other members of Advanced Behavioral Health and the community as a whole is required. Supervision and support directly provided by

assistant program director Diane Achenbach-Zatorski, LCSW resigned January 2019.

MSW INTERN MID-FAIRFIELD COUNTY CHILD AND FAMILY AGENCY NORWALK, CT

September 2017 - January 2018 • Norwalk, CT

FOR ONE SEMESTER I WAS PLACED AS AN UPPER-LEVEL INTERN WORKING TOWARDS MY MSW FROM FORDHAM UNIVERSITY. THE

PROGRAM WAS STRUCTURED AS IOP WOULD RUN. ADVANCED PLACEMENT MSW INTERN, MID-FAIRFIELD COUNTY CHILD AND FAMILY

AGENCY NORWALK, CT SEPTEMBER 2017 to JANUARY 2018. THE AGES WERE 6-11 MALE OR FEMALE. INFORMED ALL I HAD to CHANGE

BEHAVIOR. DUE to FAMILY EMERGENCIES I HAD to MAKE THE HEART WRENCHENCHING DECISION to LEAVE MY PLACEMENT IN GOOD

STANDING AND BEGIN MY PLACEMENT OVER WHEN TIME AND OBLIGATIONS ALLOWED.

MSW INTERN APT FOUNDATION RESIDENTIAL SERVICE DIVISION (RSD)

August 2016 - July 2017 • Bridgeport, CT

FOUNDATION MSW INTERN, APT FOUNDATION RESIDENTIAL SERVICE DIVISION (RSD) BRIDGEPORT, CT AUGUST 2016 to July 28, 2017 RSD

houses men and single woman clients referred from Court Support Service Division (CSSD) and The Department of Corrections (DOC) . Per contract with

referral source substance abuse, mental health and other services are provided to clients. Assigned to the CSSD team. Duties include treatment plans and

reviews, individual sessions, facilitation of psychoeducational therapeutic groups via evidenced based practices, case management. THIS FALL (10/19-1/19)

, to THE NEW YEAR, PLACED AS A TEMPORARY EMPLOYEE IN A DCF GROUP HOME FOR ADOLESCENT BOYS AGES 13-21 AS LONG AS THEY

WERE IN SCHOOL, THEY HAD DCF ASSISTANCE.

PRIMARY CLINICAL CERTIFIED ADDICTION COUNSELOR CROSSROADS, INC.

September 2011 - February 2014

PRIMARY CLINICAL CERTIFIED ADDICTION COUNSELOR, CROSSROADS, INC. AMETHYST HOUSE SEPTEMBER 2011 to FEBRUARY 18, 2014

Responsible for caseload of up to 10 pregnant and parenting women in a residential setting. Duties include: Documentation and practice of 8 Domains in

clinical setting; Including, intake, assessment, recovery planning, treatment progress reviews, accurate documentation in chart formation for each woman

and their children. Case management services for women and children services, motivational interviewing (MI) and cognitive behavioral therapy (CBT) to

affect change and personal growth in persons served through individual sessions. Group facilitation using evidenced based practices material including

Beyond Trauma, Seeking Safety and other specific material with up to 18 clients. Applied knowledge and ethical practices as defined by The Code of Ethics

for Certified Counselors Connecticut Certification Board. Collaboration with peers and supervisors to better serve clients from a trauma informed based

initiative. Parenting group facilitation and support using Circle of Security curriculum as a registered instructor of the material. Execution of crisis

management and behavior de-escalation in a residential treatment setting.

PRIMARY CLINICAL COUNSELOR CROSSROADS, INC.

September 2009 - July 2011

PRIMARY CLINICAL COUNSELOR, CROSSROADS, INC. OUTPATIENT UNIT SEPTEMBER 2009- JULY 2011 Same duties as above but in an Outpatient

setting. Carried a caseload of over 60 male and female clients under the direct supervision of the director of clinical services. I began as an intern from the

DARC program and was hired shortly after. I sat for the CAC exam and was assigned credentials of CAC-P in May 2010. This has been upgraded to CAC as

of 2013.

CUSTOMER SERVICE REPRESENTATIVE LESTER INC.

April 2007 - April 2009 • Branford, CT

CUSTOMER SERVICE REPRESENTATIVE, LESTER INC. BRANFORD, CT APRIL 2007 to APRIL 2009 Worked placing outbound calls to potential clients

from a computer-generated list.

EDUCATION

FORDHAM UNIVERSITY GRADUATE SCHOOL OF SOCIAL WORK-ONLINE CAMPUS

2015 - Present Masters, Master of Social Work (MSW)

CHARTER OAK STATE COLLEGE- ONLINE

May 2014 Bachelors, Bachelor of Science degree with Psychology concentration

GATEWAY COMMUNITY COLLEGE, NORTH HAVEN, CT

2008 - 2010 Certificate, Certificate in Drug and Alcohol Recovery Counseling

Connecticut Certification Board

September Certificate, CAC

University of South Florida

Additional Coursework in Psychology

University of New Haven

Coursework in Psychology

University of Rhode Island

Coursework in Psychology

LICENSES & CERTIFICATES

CAC-P May 2010 - December 2013

ICADC

CONNECTICUT CERTIFICATION BOARD (CCB)

CERTIFIED ADDICTION COUNSELOR (CAC)

CONNECTICUT CERTIFICATION BOARD (CCB)

MEDICATION ASSISTED TREATMENT (MATS)

CONNECTICUT CERTIFICATION BOARD (CCB)

Circle of Security Parenting (COSP-Registered Instructor)

NOTABLE SKILLS

Crisis management

Behavior de-escalation

Cognitive Behavioral Therapy

Computer literacy

Group facilitation

Typing

Trauma-informed care

Case management

Customer service

Motivational Interviewing

Contact this candidate