Customer Support Specialist & Virtual Assistant

Yusuf Omonigho, Customer Support Specialist

Abuja, +234**********, ***************@*****.***

SUMMARY Resourceful Virtual Assistant and Customer Support Specialist with experience in administrative operations, high-volume inquiry management, and complex issue resolution. Possesses strong skills in Microsoft Office Suite, Google Workspace, and task management tools, coupled with a customer-first mindset and attention to detail. Eager to leverage problem-solving abilities and a passion for operational efficiency to deliver a stellar, high-touch experience for Voices' diverse community and contribute to platform integrity. WORK EXPERIENCE

VIRTUAL ASSISTANT /CUSTOMER SUPPORT SPECIALIST

Orchestrated daily administrative operations, including scheduling appointments and responding to high volumes of inquiries via email and chat.

Addressed and resolved complex customer issues by employing analytical problem-solving skills to ensure a positive user experience. Systematised digital files and databases to enhance team accessibility and streamline workflow efficiency.

EDUCATION

UNIVERSITY OF BENIN

Bachelor of Science

2020 – 2024

3.65

SKILLS Administrative support Customer Relations

Operational efficiency Microsoft Office Suite (Word, Excel, PowerPoint)

Google Workspace Zoom

Slack Microsoft Teams

Basic CRM tools Trello/Asana (Task Management)

Teamwork collaboration

Attention to detail

LANGUAGES English

Virtual Assistant Training

Self-Directed/Online

Customer Service Excellence Training

CERTIFICATES