Retail Operations & Inventory Management Leader

HEATHER MEYERS

Rockford, Illinois *****

779-***-**** • *********@*****.***

PROFESSIONAL SUMMARY

Results-driven operations and retail management professional with extensive experience leading teams, improving operational efficiency, managing inventory, and delivering exceptional customer service. Proven ability to train and develop employees, analyze business performance metrics, streamline workflows, and maintain high standards of productivity and compliance. Recognized for strong leadership, problem-solving abilities, and a commitment to fostering positive team environments while exceeding organizational goals. CORE COMPETENCIES

Team Leadership & Development • Operations Management • Customer Service Excellence • Inventory Control & Management • Staff Training & Onboarding • Performance Improvement • Process Optimization • Strategic Decision-Making • Scheduling & Workforce Management • Workplace Safety Compliance • Data Analysis & Reporting • Conflict Resolution • Time Management • Quality Assurance

PROFESSIONAL EXPERIENCE

Manager Coborn's Inc. Winnebago, Illinois January 2024 – Present

• Lead daily store operations while maintaining exceptional customer service standards and operational efficiency.

• Supervise, coach, and mentor team members to maximize productivity, engagement, and performance.

• Develop and implement employee training programs that improve onboarding effectiveness and team competency.

• Manage inventory control processes, reducing discrepancies and optimizing stock levels.

• Analyze sales trends and operational data to support merchandising, promotions, and business decisions.

• Coordinate staffing and workflow priorities to ensure efficient department operations.

• Foster a positive workplace culture focused on accountability, teamwork, and continuous improvement.

Maintenance Crew Member Berner Foods Dakota, Illinois January 2022 – January 2023

• Performed preventive maintenance and routine inspections on manufacturing equipment to maximize reliability and uptime.

• Assisted in diagnosing and resolving equipment issues, reducing production disruptions.

• Executed sanitation and cleaning procedures in accordance with food production safety standards.

• Collaborated with maintenance and production teams to improve operational efficiency.

• Followed detailed maintenance schedules, safety protocols, and compliance requirements.

• Supported facility operations by maintaining a safe and organized work environment. Assembly Line Worker Mondelez International Loves Park, Illinois January 2019 – January 2021

• Operated production and assembly equipment to maintain consistent product output and quality standards.

• Conducted inspections to identify equipment issues and quality concerns.

• Assisted with employee training and onboarding regarding operational procedures and workplace safety.

• Collaborated with team members to achieve daily production goals and efficiency targets.

• Maintained compliance with company policies, safety regulations, and quality assurance standards.

EDUCATION

High School Diploma

Pecatonica High School

Graduated 2008

ADDITIONAL QUALIFICATIONS

• Strong background in customer-facing environments

• Experience leading diverse teams in fast-paced operational settings

• Knowledge of workplace safety procedures and compliance standards

• Skilled in training, mentoring, and employee development

• Adaptable leader with proven problem-solving and organizational abilities

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