Customer Service & Intake Coordinator

Karisma Owens

Email: *************@*****.***

Phone: 205-***-****

Professional Summary

Motivated and customer-focused professional with 19+ years of experience in customer service, administrative coordination, and team leadership. Skilled at handling high-volume client interactions, resolving complex issues, and maintaining accurate records. Adept in training staff, managing operations, and ensuring quality service delivery.

Birmingham Housing Authority

Intake Clerk

October 2025-March 2026

Assisting clients,provide accurate information

- Receive, review, and process applications for housing assistance. This includes inputting applicant data into specialized housing databases and maintaining waiting lists.

-Eligibility Verification: Conduct interviews and perform background checks (criminal history, evictions, etc.) to determine if applicants meet federal and local requirements.

Document Review: Collect and evaluate sensitive personal information, such as pay stubs, tax returns, and banking documents, to calculate household income and rent contributions.

Customer Service: Explain program rules, eligibility requirements, and application statuses to the public in person or over the phone.

Financial Processing: Assist with processing rent payments, security deposits, and housing vouchers.

Professional Experience

Walmart – Deli/Baker Lead

April 2022– August 2024

- Assisted customers with service requests, work orders, and warranty claims while maintaining accurate documentation. - Coordinated between technicians and customers to ensure timely service completion. - Processed payments and managed cash handling in accordance with company policies. - Provided conflict resolution by addressing customer complaints with professionalism and empathy.

Cricket Wireless – Store Manager

May 2019– February 2022

- Supervised daily operations, including scheduling, inventory, and staff performance. - Trained and coached team members in sales, customer service, and company compliance. - Handled escalated customer concerns, ensuring positive resolution. - Achieved sales and service goals by implementing process improvements and team accountability.

Cricket Wireless – Cashier/Customer Representative

May 2016– May 2019

- Processed payments and transactions accurately. - Assisted customers with account inquiries, service plans, and troubleshooting devices. - Maintained records of sales and customer information for reporting purposes.

Walmart – Deli Cook

October 2013– March 2016

- Prepared fresh food items in compliance with safety and quality standards. - Assisted in maintaining inventory and supply levels. - Provided excellent customer service in a fast-paced environment.

Walmart – Cashier/Team Lead

March 2008 – October 2013

- Processed high-volume transactions with accuracy and efficiency. - Assisted customers with inquiries, returns, and problem resolution. - Trained and mentored new hires on company procedures.

Papa John’s – Cashier

June 2006 – March 2008

- Handled customer orders in-person and by phone, ensuring accuracy and timeliness. - Managed cash, credit, and refund transactions. - Provided friendly, fast service in a team-based environment.

Key Skills

• Customer Service & Client Support • Administrative Coordination • Cash Handling & Transactions • Conflict Resolution & Problem Solving • Team Leadership & Training • Communication & Interpersonal Skills • Records Management & Data Entry

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