Experienced Hotel Front Desk Agent
Resume:
Karen Ellison
About me
Texas
***********@*****.***
Professional Summary
I am a very hard and dedicated worker with 17 years front desk experience I am very punctual with awesome customer service skills. I am familiar with the Opera system as well as Opera cloud, Fosse and Hotel key and Visual matrix, Synix and Choice Advantage PEP and more. Just naming a few I am currently looking to work for a great hotel that is looking for a team player as myself.
Work Experience
Caregiver
Ambassadors We Care-Cameron, TX
January 2000 to Present
Meeting elderly needs assisting them with daily things that are needed throughout their day Front Desk Agent
The Marriott Group-Marble Falls, TX
September 1997 to December 2002
Made reservations and keys and made housekeeping reports would go check rooms to assure the housekeepers did their jobs as far as rooms being stay ready for our guests Front Desk Agent
Quality Inn and Suites-Greenville, TX
June 1998 to March 2000
Made keys for our guests along with reservations made housekeeping reports also would help management with scheduling etc
Front Desk Agent
La Quinta Inns & Suites-Greenville, TX
March 1991 to January 1993
Made reservations made keys interacted with guests letting them know about our rewards program and getting them enrolled made housekeeping reports for housekeeping etc Education
High school diploma
Grady Spruce-Dallas, TX
April 1992 to May 1995
Skills
• Customer service
• Guest services
• Organizational skills
• Hotel key card issuance
• Restaurant experience
• Hotel and accommodations guest inquiries
• Communication skills
• Hospitality
• Caregiving
• Hotel management
• Cash register
• RoomKeyPMS
• Hotel operations budget management - Largest hotel operations budget managed ($1-$100K)
• Hiring
• Managing hospitality teams - Largest hospitality team managed (11-30 team members)
• Hotel experience
• Receptionist experience within hospitality industry
• Pro/ENGINEER
• Hotel strategy implementation
• OPERA
• Senior Care
• Guest relations
• Staff scheduling
• Upselling
• Customer support
• Cosmetology
• Computer skills
• Hotel and accommodations guest check-out
• Greeting customers
• Hotel inventory management
• POS
• Computer literacy
• Front desk
• Hotel staff training
• Microsoft Dynamics GP
• Sales
• Overseeing daily hotel operations
• Hospitality industry experience - Hospitality industry experience (16-20 years)
• Leadership
• Typing
• Hotel and accommodations guest check-in
Certifications and Licenses
Cosmetology License
First Aid Certification
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